Refund Policy

1. 24-Hour Money-Back Guarantee:
   • OneProxy provides a 24-hour money-back guarantee from the time of purchase.
   • Refunds are processed in the same method as the original payment.
   • To initiate a refund, contact our Customer Service Team.
2. Conditions for Refund Eligibility:
   • Non-functioning proxy that cannot be replaced.
   • Inability to connect to the target site through a proxy server, confirmed by our Technical Specialist.
   • Unavailability of the necessary IP location.
3. Monitoring of Refund Requests:
   • OneProxy closely monitors the frequency of refund requests.
   • Refund requests exceeding three times within a single month may be refused.
4. Cancellation Policy Beyond 24 Hours:
   • Post 24-hour window, order cancellations result in credit for unused funds on your internal balance.
   • Cancellations allowed once every three days through your personal panel.
5. Technical Support and Dissatisfaction:
   • In cases of dissatisfaction with purchased proxies, customers are encouraged to contact our Technical Support Team for refund processing.
6. Technical Competency and Responsibility:
   • No refunds for lack of customer, developer, or third-party competence in using the service.
   • OneProxy is not responsible for client or third-party education.
7. Incompatibility Clause:
   • No responsibility for product or service incompatibility with third-party software (scripts, extensions, add-ons, plug-ins, video games, etc.).
   • Ensure compatibility before purchase; support is available pre, during, and post-purchase.
   • Refund requests due to incompatibility or abuse will be declined.
8. Proxy Abuse Policy:
   • Use of proxies on websites like surveys, gambling, dating, etc., can lead to immediate proxy disablement without prior notice.
   • No refunds for proxies disabled due to such abuse.
9. Agreement to Refund Policy:
   • By purchasing from OneProxy, you agree to the terms outlined in this Refund Policy.

This policy is designed to ensure a fair and transparent process for refunds, emphasizing our commitment to customer satisfaction while upholding the integrity of our services.