Refund Policy

1. 24-Hour Money-Back Guarantee:
   1. OneProxy provides a 24-hour money-back guarantee from the time of purchase.
   2. Refunds are processed in the same method as the original payment.
   3. To initiate a refund, contact our Customer Service Team.
2. Conditions for Refund Eligibility:
   1. Non-functioning proxy that cannot be replaced.
   2. Inability to connect to the target site through a proxy server, confirmed by our Technical Specialist.
   3. Unavailability of the necessary IP location.
3. Monitoring of Refund Requests:
   1. OneProxy closely monitors the frequency of refund requests.
   2. Refund requests exceeding three times within a single month may be refused.
4. Cancellation Policy Beyond 24 Hours:
   1. Post 24-hour window, order cancellations result in credit for unused funds on your internal balance.
   2. Cancellations allowed once every three days through your personal panel.
5. Technical Support and Dissatisfaction:
   1. In cases of dissatisfaction with purchased proxies, customers are encouraged to contact our Technical Support Team for refund processing.
6. Technical Competency and Responsibility:
   1. No refunds for lack of customer, developer, or third-party competence in using the service.
   2. OneProxy is not responsible for client or third-party education.
7. Incompatibility Clause:
   1. No responsibility for product or service incompatibility with third-party software (scripts, extensions, add-ons, plug-ins, video games, etc.).
   2. Ensure compatibility before purchase; support is available pre, during, and post-purchase.
   3. Refund requests due to incompatibility or abuse will be declined.
8. Proxy Abuse Policy:
   1. Use of proxies on websites like surveys, gambling, dating, etc., can lead to immediate proxy disablement without prior notice.
   2. No refunds for proxies disabled due to such abuse.
9. Agreement to Refund Policy:
   1. By purchasing from OneProxy, you agree to the terms outlined in this Refund Policy.

This policy is designed to ensure a fair and transparent process for refunds, emphasizing our commitment to customer satisfaction while upholding the integrity of our services.