Welcome to OneProxy! These Terms of Service (“Terms”) govern your access and use of OneProxy and any related software, services, and documentation we provide (collectively, the “Services”). By using our Services, you confirm that you’ve read, understood, and agreed to these Terms. If you disagree with any part of these Terms, please refrain from using our Services.
1. Eligibility
To use our Services, you must be at least 18 years old and capable of forming a legally binding contract with OneProxy. By using our Services, you affirm that you meet these criteria.
2. Service Rules
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Service in any medium; (ii) transmitting spam, chain letters, or other unsolicited email; (iii) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service; (iv) taking any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure or that of any target website; (v) uploading invalid data, viruses, worms, or other malicious software agents through the Service; (vi) collecting or harvesting any personally identifiable information, including account names, from the Service; (vii) impersonating another person or misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (viii) interfering with the proper working of the Service; (ix) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; (x) bypassing measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein; (xiii) reselling or redistributing the Service (unless explicitly agreed otherwise with OneProxy); (xiv) using the Service to attempt security breaches (e.g., accessing any server, network, host or account which you are not authorized to access); (xv) using the Service to attempt disruptions of internet communications (e.g., denial of service attack); (xvi) using the Service for the purposes of ticket-buying bots, ad frauds, or to collect data that is not publicly available or otherwise protected due to its sensitivity; or (xvii) using the Service in violation of any applicable law, regulation, Terms of Service/Terms of Use, or third-party rights. You agree to provide complete ID verification if OneProxy suspects any of the above prohibited activities are being conducted by your account. Failure to complete ID verification will result in account suspension.
3. Refund Policy
OneProxy offers a guaranteed 24-hour money-back guarantee from the time of purchase. This refund will be processed in the same manner as the original form of payment. In order to initiate a refund, please reach out to our Customer Service Team.
Please note, we diligently monitor the number of refund requests. In instances of excessive refund requests, specifically more than three within a single month, OneProxy reserves the right to refuse the refund request.
Beyond the 24-hour window, customers may cancel their order. Refunds under these circumstances will be provided as a credit for unused funds on your internal balance. Order cancellations are permitted once every three days. This option can be accessed in your personal panel.
If for any reason you are unsatisfied with the proxies you have purchased, we encourage you to contact our Technical Support Team to process your refund.
By purchasing any product or service from OneProxy, you are agreeing to the terms set out in this Refund Policy.
4. Cancellation of service
If more than 24 hours have passed since the payment, you can cancel the service yourself, then the funds will return to your balance, which you can use to order new services.
The service cancellation mechanism is intended for users who need to change their tariff or service conditions.
Violation of the terms of service cancellation, such as multiple cancellations of the service to reduce the cost of services, may lead to the write-off of funds and blocking of the account.
5. User Accounts
You may need to register for an account to access certain features or functions of our Services. You are responsible for maintaining the confidentiality of your account password and for all activities associated with your account. OneProxy is not liable for any loss or damage arising from your failure to safeguard your account.
6. Acceptable Use
You agree to use our Services lawfully and not to violate any laws, regulations, or the rights of others while using our Services. You are expressly prohibited from using our Services for any illicit or unauthorized purpose, including but not limited to fraud, harassment, or distributing malware or other harmful code.
7. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.
8. Intellectual Property Rights
All rights, title, and interest in and to our Services, including any intellectual property rights, are and will remain the exclusive property of OneProxy and its licensors.
9. Changes to Terms
We may update these Terms from time to time. When we make changes, we’ll make the updated Terms available on our website and update the “Last Updated” date. By continuing to use our Services after those changes become effective, you agree to be bound by the updated Terms.
10. Termination
We reserve the right, without notice and in our sole discretion, to terminate your right to access or use our Services, and to block or prevent your future access to and use of our Services.
11. Governing Law
These Terms and any action related to these Terms will be governed by the laws of the jurisdiction in which OneProxy is based, without regard to its conflict of laws principles.
12. Contact
If you have any questions about these Terms, please contact us.
