{"id":477730,"date":"2023-08-09T09:19:17","date_gmt":"2023-08-09T09:19:17","guid":{"rendered":""},"modified":"2023-09-05T11:15:17","modified_gmt":"2023-09-05T11:15:17","slug":"itsm","status":"publish","type":"wiki","link":"https:\/\/oneproxy.pro\/kr\/wiki\/itsm\/","title":{"rendered":"ITSM"},"content":{"rendered":"<p>ITSM(\uc815\ubcf4 \uae30\uc220 \uc11c\ube44\uc2a4 \uad00\ub9ac)\uc740 \uc870\uc9c1 \ub0b4\uc5d0\uc11c IT \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ud558\uace0 \uc81c\uacf5\ud558\uae30 \uc704\ud55c \ud3ec\uad04\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc785\ub2c8\ub2e4. IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\uac8c \uc870\uc815\ud558\uace0 \uc774\ub7ec\ud55c \uc11c\ube44\uc2a4\uc758 \ud6a8\uc728\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc778 \uc81c\uacf5\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. ITSM\uc740 IT \ubd80\uc11c\uac00 \uace0\ud488\uc9c8 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 SLA(\uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d)\ub97c \ucda9\uc871\ud558\uba70 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uc77c\ub828\uc758 \ubaa8\ubc94 \uc0ac\ub840, \ud504\ub85c\uc138\uc2a4 \ubc0f \ub3c4\uad6c\ub97c \ud3ec\ud568\ud569\ub2c8\ub2e4.<\/p>\n<h2>ITSM\uc758 \uc720\ub798\uc640 \ucd5c\ucd08 \uc5b8\uae09\uc758 \uc5ed\uc0ac<\/h2>\n<p>ITSM\uc758 \ubfcc\ub9ac\ub294 \uae30\uc5c5\uc774 IT \uc11c\ube44\uc2a4\ub97c \uc804\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ucd94\ub294 \uac83\uc758 \uc911\uc694\uc131\uc744 \uc778\uc2dd\ud558\uae30 \uc2dc\uc791\ud55c 1980\ub144\ub300 \ucd08\ubc18\uc73c\ub85c \uac70\uc2ac\ub7ec \uc62c\ub77c\uac11\ub2c8\ub2e4. \uc774 \uac1c\ub150\uc740 1980\ub144\ub300 \ud6c4\ubc18 ITIL(\uc815\ubcf4 \uae30\uc220 \uc778\ud504\ub77c \ub77c\uc774\ube0c\ub7ec\ub9ac)\uc758 \ucd9c\ud604\uc73c\ub85c \ucd94\uc9c4\ub825\uc744 \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4. \uc601\uad6d \uc815\ubd80\uac00 \uac1c\ubc1c\ud55c ITIL\uc740 ITSM\uc744 \uc704\ud574 \ub110\ub9ac \ubc1b\uc544\ub4e4\uc5ec\uc9c0\ub294 \ud504\ub808\uc784\uc6cc\ud06c\uac00 \ub418\uc5c8\uc73c\uba70 IT \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubc0f \uad00\ub9ac\uc5d0 \ub300\ud55c \uc77c\ub828\uc758 \uc9c0\uce68\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>ITSM\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\uc785\ub2c8\ub2e4. ITSM \uc8fc\uc81c \ud655\uc7a5<\/h2>\n<p>ITSM\uc740 \uc804\ud1b5\uc801\uc778 IT \uc9c0\uc6d0\uc744 \ub118\uc5b4 \uc124\uacc4 \ubc0f \uac1c\ubc1c\ubd80\ud130 \uc6b4\uc601 \ubc0f \uac1c\uc120\uae4c\uc9c0 IT \uc11c\ube44\uc2a4\uc758 \uc804\uccb4 \uc218\uba85\uc8fc\uae30\ub97c \ud3ec\ud568\ud569\ub2c8\ub2e4. ITSM\uc758 \uc8fc\uc694 \ubaa9\ud45c\ub294 IT \uc11c\ube44\uc2a4\uac00 \ube44\uc988\ub2c8\uc2a4\uc640 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uae30 \uc704\ud574 \ud6a8\uc728\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc81c\uacf5\ub418\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. ITSM\uc758 \uc77c\ubd80 \uc8fc\uc694 \uad6c\uc131 \uc694\uc18c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ol>\n<li>\n<p><strong>\uc11c\ube44\uc2a4 \uc804\ub7b5<\/strong>: IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ucd94\uace0 \uc11c\ube44\uc2a4 \uad00\ub9ac \uc804\ub7b5\uc744 \uac1c\ubc1c\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc11c\ube44\uc2a4 \ub514\uc790\uc778<\/strong>: \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uae30 \uc704\ud574 \uc0c8\ub85c\uc6b4 IT \uc11c\ube44\uc2a4\ub97c \uc124\uacc4\ud558\uac70\ub098 \uae30\uc874 \uc11c\ube44\uc2a4\ub97c \ubcc0\uacbd\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc11c\ube44\uc2a4 \uc804\ud658<\/strong>: \uc704\ud5d8\uacfc \uc911\ub2e8\uc744 \ucd5c\uc18c\ud654\ud558\uba74\uc11c \uc0c8\ub85c\uc6b4 \uc11c\ube44\uc2a4 \ub610\ub294 \ubcc0\uacbd\uc758 \uad6c\ud604\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc11c\ube44\uc2a4 \uc6b4\uc601<\/strong>: \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d \ubc0f \uace0\uac1d \uae30\ub300\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc81c\uacf5\ud558\uace0 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc9c0\uc18d\uc801\uc778 \uc11c\ube44\uc2a4 \uac1c\uc120<\/strong>: IT \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uace0 \uac1c\uc120\ud558\uc5ec \ud6a8\uc728\uc131\uacfc \ud6a8\uacfc\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<\/li>\n<\/ol>\n<h2>ITSM\uc758 \ub0b4\ubd80 \uad6c\uc870. ITSM\uc758 \uc791\ub3d9 \ubc29\uc2dd<\/h2>\n<p>ITSM\uc740 \uc870\uc9c1\uc774 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc77c\ub828\uc758 \ud504\ub85c\uc138\uc2a4 \ubc0f \uad00\ud589\uc5d0 \ub530\ub77c \uc6b4\uc601\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud504\ub85c\uc138\uc2a4\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \uc798 \uc815\uc758\ub418\uc5b4 \uc788\uc73c\uba70 ITIL, COBIT(\uc815\ubcf4 \ubc0f \uad00\ub828 \uae30\uc220\uc5d0 \ub300\ud55c \uc81c\uc5b4 \ubaa9\ud45c) \ubc0f ISO\/IEC 20000\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \ud504\ub808\uc784\uc6cc\ud06c\ub294 ITSM \uad00\ud589 \uad6c\ud604\uc5d0 \ub300\ud55c \uc9c0\uce68\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. ITSM\uc758 \ub0b4\ubd80 \uad6c\uc870\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ol>\n<li>\n<p><strong>\uc0ac\uace0 \uad00\ub9ac<\/strong>: \uc0ac\uace0 \ucc98\ub9ac \ubc0f \ud574\uacb0\uc744 \ud1b5\ud574 \uc11c\ube44\uc2a4\uc758 \uc815\uc0c1\uc801\uc778 \uc6b4\uc601\uc744 \uc2e0\uc18d\ud558\uac8c \ubcf5\uad6c\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\ubb38\uc81c \uad00\ub9ac<\/strong>: \ubc18\ubcf5\ub418\ub294 \uc0ac\uace0\uc758 \uadfc\ubcf8 \uc6d0\uc778\uc744 \ud30c\uc545\ud558\uace0 \uc601\uad6c\uc801\uc778 \ud574\uacb0\ucc45\uc744 \ubaa8\uc0c9\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\ubcc0\uacbd \uad00\ub9ac<\/strong>: \uc911\ub2e8\uc744 \ucd5c\uc18c\ud654\ud558\uae30 \uc704\ud574 IT \uc11c\ube44\uc2a4 \ubcc0\uacbd \uad6c\ud604\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc11c\ube44\uc2a4 \uc218\uc900 \uad00\ub9ac<\/strong>: \uc11c\ube44\uc2a4 \ud488\uc9c8\uacfc \uc131\ub2a5\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 SLA\ub97c \uc815\uc758\ud558\uace0 \uad00\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uad6c\uc131 \uad00\ub9ac<\/strong>: IT \uc790\uc0b0 \ubc0f \uadf8 \uad00\uacc4\uc5d0 \ub300\ud55c \uc0c1\uc138\ud55c \uc778\ubca4\ud1a0\ub9ac\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc9c0\uc2dd \uad00\ub9ac<\/strong>: \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \uc9c0\uc2dd\uc744 \uc218\uc9d1, \uc800\uc7a5 \ubc0f \uacf5\uc720\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c \uad00\ub9ac<\/strong>: \uc0ac\uc6a9\uc790\uac00 \uc0ac\uac74\uc744 \ubcf4\uace0\ud558\uace0 \ub3c4\uc6c0\uc744 \uad6c\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \uc5f0\ub77d \ucc3d\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<\/ol>\n<h2>ITSM\uc758 \uc8fc\uc694 \ud2b9\uc9d5 \ubd84\uc11d<\/h2>\n<p>ITSM\uc758 \uc8fc\uc694 \uae30\ub2a5\uc740 IT \uc11c\ube44\uc2a4 \uc81c\uacf5 \ucd5c\uc801\ud654\ub97c \ubaa9\ud45c\ub85c \ud558\ub294 \uc870\uc9c1\uc5d0 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5 \uc911 \uc77c\ubd80\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ol>\n<li>\n<p><strong>\uace0\uac1d \uc911\uc2ec \uc811\uadfc \ubc29\uc2dd<\/strong>: ITSM\uc740 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uace0 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\ud504\ub85c\uc138\uc2a4 \uc9c0\ud5a5<\/strong>: ITSM\uc740 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uae30 \uc704\ud574 \uc798 \uc815\uc758\ub41c \ud504\ub85c\uc138\uc2a4\uc5d0 \uc758\uc874\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc9c0\uc18d\uc801\uc778 \uac1c\uc120<\/strong>: ITSM\uc740 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc778 \uc11c\ube44\uc2a4 \uac1c\uc120 \ubb38\ud654\ub97c \uc7a5\ub824\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\ud45c\uc900\ud654<\/strong>: ITIL\uacfc \uac19\uc740 ITSM \ud504\ub808\uc784\uc6cc\ud06c\ub294 \uc870\uc9c1\uc774 \ucc44\ud0dd\ud560 \uc218 \uc788\ub294 \ud45c\uc900\ud654\ub41c \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc790\ub3d9\ud654 \ubc0f \uae30\uc220<\/strong>: ITSM\uc740 \uc790\ub3d9\ud654\uc640 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<\/ol>\n<h2>ITSM\uc758 \uc720\ud615<\/h2>\n<p>ITSM\uc740 \uad6c\ud604 \ubc29\uc2dd\uacfc \ubc94\uc704\uc5d0 \ub530\ub77c \ub2e4\uc591\ud55c \uc720\ud615\uc73c\ub85c \ubd84\ub958\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. ITSM\uc758 \uac00\uc7a5 \uc77c\ubc18\uc801\uc778 \uc720\ud615\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<table>\n<thead>\n<tr>\n<th>\uc720\ud615<\/th>\n<th>\uc124\uba85<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>ITIL \uae30\ubc18 ITSM<\/strong><\/td>\n<td>ITIL \ud504\ub808\uc784\uc6cc\ud06c \uc9c0\uce68\uc744 \uae30\ubc18\uc73c\ub85c ITSM \uad6c\ud604.<\/td>\n<\/tr>\n<tr>\n<td><strong>\ub370\ube0c\uc635\uc2a4 ITSM<\/strong><\/td>\n<td>ITSM \uad00\ud589\uacfc DevOps \uc6d0\uce59\uc758 \ud1b5\ud569.<\/td>\n<\/tr>\n<tr>\n<td><strong>\ubbfc\ucca9\ud55c ITSM<\/strong><\/td>\n<td>IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc5d0 \uc801\uc6a9\ub418\ub294 \ubbfc\ucca9\ud55c \ubc29\ubc95\ub860\uc785\ub2c8\ub2e4.<\/td>\n<\/tr>\n<tr>\n<td><strong>\ub9b0 ITSM<\/strong><\/td>\n<td>Lean \uc6d0\uce59\uc744 \ud65c\uc6a9\ud558\uc5ec IT \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/td>\n<\/tr>\n<tr>\n<td><strong>\ud074\ub77c\uc6b0\ub4dc ITSM<\/strong><\/td>\n<td>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uae30\uc220\uc744 \ud1b5\ud574 \uc81c\uacf5\ub418\ub294 IT \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ud569\ub2c8\ub2e4.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>ITSM \uc774\uc6a9\ubc29\ubc95, \uc774\uc6a9\uc5d0 \ub530\ub978 \ubb38\uc81c\uc810 \ubc0f \ud574\uacb0\ubc29\uc548<\/h2>\n<p>ITSM\uc744 \uad6c\ud604\ud558\uba74 \uc218\ub9ce\uc740 \uc774\uc810\uc744 \uc5bb\uc744 \uc218 \uc788\uc9c0\ub9cc \uc5b4\ub824\uc6c0\uc5d0 \uc9c1\uba74\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. ITSM\uacfc \uad00\ub828\ub41c \uba87 \uac00\uc9c0 \uc77c\ubc18\uc801\uc778 \ubb38\uc81c \ubc0f \ud574\uacb0 \ubc29\ubc95\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ubb38\uc81c: \uacbd\uc601\uc9c4\uc758 \uc9c0\uc6d0 \ubd80\uc871<\/strong><\/p>\n<ul>\n<li>\ud574\uacb0\ucc45: \ucd5c\uace0 \uacbd\uc601\uc9c4\uc758 \ub3d9\uc758\ub97c \uc5bb\uace0 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c \ub2ec\uc131\uc5d0 \uc788\uc5b4 ITSM\uc758 \uac00\uce58\ub97c \uc785\uc99d\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>\ubb38\uc81c: \ubcc0\ud654\uc5d0 \ub300\ud55c \uc800\ud56d<\/strong><\/p>\n<ul>\n<li>\ud574\uacb0\ucc45: \ubaa8\ub4e0 \uc774\ud574\uad00\uacc4\uc790\uc5d0\uac8c ITSM\uc758 \uc774\uc810\uc744 \uc804\ub2ec\ud558\uace0 \ubcc0\ud654 \uacfc\uc815\uc5d0 \ucc38\uc5ec\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>\ubb38\uc81c: \ubd80\uc801\uc808\ud55c \uad50\uc721<\/strong><\/p>\n<ul>\n<li>\ud574\uacb0\ucc45: \uc801\uc808\ud55c \uad6c\ud604\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 ITSM \ud504\ub85c\uc138\uc2a4\uc640 \uad00\ub828\ub41c \uc9c1\uc6d0\uc5d0\uac8c \ud3ec\uad04\uc801\uc778 \uad50\uc721\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>\ubb38\uc81c: \uace0\ub9bd\ub41c IT \ubd80\uc11c<\/strong><\/p>\n<ul>\n<li>\ud574\uacb0\ucc45: \ub2e4\uc591\ud55c IT \ud300 \uac04\uc758 \ud611\uc5c5\uc744 \ucd09\uc9c4\ud558\uc5ec \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubc0f \uc815\ubcf4 \uacf5\uc720\ub97c \uac1c\uc120\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2>\uc8fc\uc694 \ud2b9\uc9d5 \ubc0f \uae30\ud0c0 \uc720\uc0ac \uc6a9\uc5b4\uc640\uc758 \ube44\uad50<\/h2>\n<p><strong>ITSM \ub300 ITIL<\/strong>:<\/p>\n<ul>\n<li>ITSM\uc740 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uad11\ubc94\uc704\ud55c \uac1c\ub150\uc785\ub2c8\ub2e4.<\/li>\n<li>ITIL\uc740 ITSM\uc5d0 \uc18d\ud558\ub294 \ud2b9\uc815 \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>ITSM \ub300 ITAM(IT \uc790\uc0b0 \uad00\ub9ac)<\/strong>:<\/p>\n<ul>\n<li>ITSM\uc740 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/li>\n<li>ITAM\uc740 \uc218\uba85\uc8fc\uae30 \uc804\ubc18\uc5d0 \uac78\uccd0 IT \uc790\uc0b0\uc744 \uad00\ub9ac\ud558\ub294 \ub370 \uad00\uc2ec\uc744 \ub450\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>ITSM\uacfc IT \uac70\ubc84\ub10c\uc2a4<\/strong>:<\/p>\n<ul>\n<li>ITSM\uc740 IT \uc11c\ube44\uc2a4 \uc81c\uacf5\uc758 \uc6b4\uc601 \uce21\uba74\uc744 \ub2e4\ub8f9\ub2c8\ub2e4.<\/li>\n<li>IT \uac70\ubc84\ub10c\uc2a4\ub294 \uc815\ucc45\uc744 \uc124\uc815\ud558\uace0, \uc5ed\ud560\uc744 \uc815\uc758\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\uac8c IT\ub97c \uc870\uc815\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2>ITSM\uacfc \uad00\ub828\ub41c \ubbf8\ub798\uc758 \uad00\uc810\uacfc \uae30\uc220<\/h2>\n<p>ITSM\uc758 \ubbf8\ub798\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc2e0\uae30\uc220\uc5d0 \uc758\ud574 \ud615\uc131\ub420 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4.<\/p>\n<ol>\n<li>\n<p><strong>\uc778\uacf5\uc9c0\ub2a5(AI)<\/strong>: AI \uae30\ubc18 \uc194\ub8e8\uc158\uc740 \uc0ac\uace0 \ud574\uacb0\uc744 \uac15\ud654\ud558\uace0 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uba70 \uc758\uc0ac\uacb0\uc815\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\ub85c\ubd07 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654(RPA)<\/strong>: RPA\ub294 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \uac04\uc18c\ud654\ud558\uc5ec IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\ube14\ub85d\uccb4\uc778<\/strong>: \ube14\ub85d\uccb4\uc778\uc740 \uad6c\uc131 \uad00\ub9ac \ub4f1 ITSM \ud504\ub85c\uc138\uc2a4\uc758 \ubcf4\uc548\uacfc \ud22c\uba85\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc0ac\ubb3c\uc778\ud130\ub137(IoT)<\/strong>: IoT\ub97c ITSM\uc5d0 \ud1b5\ud569\ud558\uc5ec \uc5f0\uacb0\ub41c \uc7a5\uce58\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/li>\n<\/ol>\n<h2>\ud504\ub85d\uc2dc \uc11c\ubc84\ub97c ITSM\uacfc \uc0ac\uc6a9\ud558\uac70\ub098 \uc5f0\uacb0\ud558\ub294 \ubc29\ubc95<\/h2>\n<p>\ud504\ub85d\uc2dc \uc11c\ubc84\ub294 IT \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \ubcf4\uc548, \uc131\ub2a5 \ubc0f \uc81c\uc5b4\ub97c \uac15\ud654\ud558\uc5ec ITSM\uc5d0\uc11c \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. ITSM\uc5d0\uc11c \ud504\ub85d\uc2dc \uc11c\ubc84\uc758 \uc77c\ubd80 \uc0ac\uc6a9 \uc0ac\ub840\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ol>\n<li>\n<p><strong>\uac15\ud654\ub41c \ubcf4\uc548<\/strong>: \ud504\ub85d\uc2dc \uc11c\ubc84\ub294 \uc0ac\uc6a9\uc790\uc640 \uc778\ud130\ub137 \uc0ac\uc774\uc758 \uc911\uac1c\uc790 \uc5ed\ud560\uc744 \ud558\uc5ec \uc545\uc131 \ud2b8\ub798\ud53d\uc744 \ud544\ud130\ub9c1\ud558\uace0 \ubbfc\uac10\ud55c \ub9ac\uc18c\uc2a4\uc5d0 \ub300\ud55c \uc9c1\uc811 \uc561\uc138\uc2a4\ub97c \ubc29\uc9c0\ud558\uc5ec \ucd94\uac00 \ubcf4\uc548 \uacc4\uce35\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc131\ub2a5 \ucd5c\uc801\ud654<\/strong>: \ud504\ub85d\uc2dc \uc11c\ubc84\ub294 \uc790\uc8fc \uc561\uc138\uc2a4\ud558\ub294 \ucf58\ud150\uce20\ub97c \uce90\uc2dc\ud558\uc5ec \ub300\uc5ed\ud3ed \uc0ac\uc6a9\ub7c9\uc744 \uc904\uc774\uace0 \uc0ac\uc6a9\uc790\uc758 \uc751\ub2f5 \uc2dc\uac04\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc561\uc138\uc2a4 \uc81c\uc5b4<\/strong>: \ud504\ub85d\uc2dc \uc11c\ubc84\ub294 \uc561\uc138\uc2a4 \uc815\ucc45\uc744 \uc2dc\ud589\ud558\uc5ec \uc870\uc9c1 \uc815\ucc45\uc5d0 \ub530\ub77c \ud2b9\uc815 \uc6f9\uc0ac\uc774\ud2b8\ub098 \ub9ac\uc18c\uc2a4\uc5d0 \ub300\ud55c \uc0ac\uc6a9\uc790 \uc561\uc138\uc2a4\ub97c \uc81c\ud55c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/li>\n<li>\n<p><strong>\uc775\uba85\uc131\uacfc \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638<\/strong>: \ud504\ub85d\uc2dc \uc11c\ubc84\ub294 \uc0ac\uc6a9\uc790\uc758 IP \uc8fc\uc18c\ub97c \ub9c8\uc2a4\ud0b9\ud558\uc5ec \uc628\ub77c\uc778 \uc11c\ube44\uc2a4\uc5d0 \uc561\uc138\uc2a4\ud558\ub294 \ub3d9\uc548 \uc775\uba85\uc131\uc744 \uc81c\uacf5\ud558\uace0 \uc0ac\uc6a9\uc790 \uac1c\uc778 \uc815\ubcf4\ub97c \ubcf4\ud638\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/li>\n<\/ol>\n<h2>\uad00\ub828\ub41c \ub9c1\ud06c\ub4e4<\/h2>\n<p>ITSM\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \ubcf4\ub824\uba74 \ub2e4\uc74c \ub9ac\uc18c\uc2a4\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.axelos.com\/best-practice-solutions\/itil\" target=\"_new\" rel=\"noopener nofollow\">ITIL \uacf5\uc2dd \uc6f9\uc0ac\uc774\ud2b8<\/a><\/li>\n<li><a href=\"https:\/\/www.isaca.org\/resources\/cobit\" target=\"_new\" rel=\"noopener nofollow\">\ucf54\ube57 \uacf5\uc2dd \ud648\ud398\uc774\uc9c0<\/a><\/li>\n<li><a href=\"https:\/\/www.iso.org\/standard\/63515.html\" target=\"_new\" rel=\"noopener nofollow\">ISO\/IEC 20000 \uacf5\uc2dd \uc6f9\uc0ac\uc774\ud2b8<\/a><\/li>\n<\/ul>\n<p>\uacb0\ub860\uc801\uc73c\ub85c, ITSM\uc740 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\ub294 \ud6a8\uc728\uc801\uc774\uace0 \uace0\ud488\uc9c8\uc758 IT \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub824\ub294 \uc870\uc9c1\uc5d0\uac8c \uc911\uc694\ud55c \uaddc\uc728\uc785\ub2c8\ub2e4. ITSM \ubc29\uc2dd\uc744 \ucc44\ud0dd\ud558\uace0 \ucd5c\uc2e0 \uae30\uc220\uc744 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 IT \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uac15\ud654\ud558\uace0, \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uba70, \ub04a\uc784\uc5c6\uc774 \uc9c4\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>","protected":false},"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-477730","wiki","type-wiki","status-publish","hentry"],"acf":{"faq_title":"Frequently Asked Questions about <mark>ITSM: Information Technology Service Management<\/mark>","faq_items":[{"question":"What is ITSM?","answer":"<p>ITSM stands for Information Technology Service Management. It is a comprehensive approach to managing and delivering IT services within an organization. ITSM focuses on aligning IT services with the needs of the business and ensuring efficient and effective service delivery.<\/p>"},{"question":"How did ITSM originate?","answer":"<p>The concept of ITSM started to gain recognition in the early 1980s as businesses realized the importance of aligning IT services with their overall objectives. ITIL, developed in the late 1980s, became a widely accepted framework for ITSM, providing guidelines for IT service delivery and management.<\/p>"},{"question":"What does ITSM encompass?","answer":"<p>ITSM goes beyond traditional IT support and involves the entire lifecycle of IT services. It includes service strategy, design, transition, operation, and continual service improvement.<\/p>"},{"question":"How does ITSM work internally?","answer":"<p>ITSM operates on well-defined processes and practices, such as incident management, problem management, change management, and more. These processes are guided by frameworks like ITIL and ISO\/IEC 20000.<\/p>"},{"question":"What are the key features of ITSM?","answer":"<p>The key features of ITSM include a customer-centric approach, process orientation, continuous improvement, standardization, and leveraging automation and technology.<\/p>"},{"question":"What types of ITSM exist?","answer":"<p>There are various types of ITSM, including ITIL-based ITSM, DevOps ITSM, Agile ITSM, Lean ITSM, and Cloud ITSM.<\/p>"},{"question":"What are some common challenges related to ITSM implementation?","answer":"<p>Common challenges include lack of executive support, resistance to change, inadequate training, and siloed IT departments. Solutions involve gaining buy-in from management, communicating benefits, providing training, and fostering collaboration.<\/p>"},{"question":"How does the future of ITSM look?","answer":"<p>The future of ITSM will be shaped by emerging technologies like AI, RPA, blockchain, and IoT, enabling more efficient and secure IT service management.<\/p>"},{"question":"How can proxy servers be associated with ITSM?","answer":"<p>Proxy servers can enhance ITSM by providing enhanced security, performance optimization, access control, and anonymity for users.<\/p>"},{"question":"Where can I find more information about ITSM?","answer":"<p>For more in-depth information about ITSM, you can explore resources like the ITIL Official Website, COBIT Official Website, and ISO\/IEC 20000 Official Website.<\/p>"}]},"_links":{"self":[{"href":"https:\/\/oneproxy.pro\/kr\/wp-json\/wp\/v2\/wiki\/477730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oneproxy.pro\/kr\/wp-json\/wp\/v2\/wiki"}],"about":[{"href":"https:\/\/oneproxy.pro\/kr\/wp-json\/wp\/v2\/types\/wiki"}],"version-history":[{"count":0,"href":"https:\/\/oneproxy.pro\/kr\/wp-json\/wp\/v2\/wiki\/477730\/revisions"}],"wp:attachment":[{"href":"https:\/\/oneproxy.pro\/kr\/wp-json\/wp\/v2\/media?parent=477730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}