{"id":477730,"date":"2023-08-09T09:19:17","date_gmt":"2023-08-09T09:19:17","guid":{"rendered":""},"modified":"2023-09-05T11:15:17","modified_gmt":"2023-09-05T11:15:17","slug":"itsm","status":"publish","type":"wiki","link":"https:\/\/oneproxy.pro\/jp\/wiki\/itsm\/","title":{"rendered":"ITSM"},"content":{"rendered":"<p>\u60c5\u5831\u6280\u8853\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406 (ITSM) \u306f\u3001\u7d44\u7e54\u5185\u3067 IT \u30b5\u30fc\u30d3\u30b9\u3092\u7ba1\u7406\u304a\u3088\u3073\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002IT \u30b5\u30fc\u30d3\u30b9\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3057\u3001\u3053\u308c\u3089\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u7387\u7684\u304b\u3064\u52b9\u679c\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002ITSM \u306b\u306f\u3001IT \u90e8\u9580\u304c\u9ad8\u54c1\u8cea\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30b5\u30fc\u30d3\u30b9 \u30ec\u30d9\u30eb\u5951\u7d04 (SLA) \u3092\u6e80\u305f\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u4e00\u9023\u306e\u30d9\u30b9\u30c8 \u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u304a\u3088\u3073\u30c4\u30fc\u30eb\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>ITSM\u306e\u8d77\u6e90\u3068\u305d\u306e\u6700\u521d\u306e\u8a00\u53ca\u306e\u6b74\u53f2<\/h2>\n<p>ITSM \u306e\u8d77\u6e90\u306f\u3001\u4f01\u696d\u304c IT \u30b5\u30fc\u30d3\u30b9\u3092\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u3092\u8a8d\u8b58\u3057\u59cb\u3081\u305f 1980 \u5e74\u4ee3\u521d\u982d\u306b\u307e\u3067\u9061\u308a\u307e\u3059\u3002\u3053\u306e\u6982\u5ff5\u306f\u30011980 \u5e74\u4ee3\u5f8c\u534a\u306b ITIL (\u60c5\u5831\u6280\u8853\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3 \u30e9\u30a4\u30d6\u30e9\u30ea) \u304c\u767b\u5834\u3057\u305f\u3053\u3068\u3067\u52e2\u3044\u3092\u5897\u3057\u307e\u3057\u305f\u3002\u82f1\u56fd\u653f\u5e9c\u306b\u3088\u3063\u3066\u958b\u767a\u3055\u308c\u305f ITIL \u306f\u3001ITSM \u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u3057\u3066\u5e83\u304f\u53d7\u3051\u5165\u308c\u3089\u308c\u3001IT \u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3068\u7ba1\u7406\u306b\u95a2\u3059\u308b\u4e00\u9023\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3057\u305f\u3002<\/p>\n<h2>ITSM\u306b\u95a2\u3059\u308b\u8a73\u7d30\u60c5\u5831\u3002ITSM\u306e\u30c8\u30d4\u30c3\u30af\u306e\u62e1\u5f35<\/h2>\n<p>ITSM \u306f\u5f93\u6765\u306e IT \u30b5\u30dd\u30fc\u30c8\u3092\u8d85\u3048\u3001\u8a2d\u8a08\u3001\u958b\u767a\u304b\u3089\u904b\u7528\u3001\u6539\u5584\u307e\u3067\u3001IT \u30b5\u30fc\u30d3\u30b9\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u306b\u95a2\u4fc2\u3057\u307e\u3059\u3002ITSM \u306e\u4e3b\u306a\u76ee\u7684\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u305d\u306e\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u3001IT \u30b5\u30fc\u30d3\u30b9\u304c\u52b9\u7387\u7684\u304b\u3064\u52b9\u679c\u7684\u306b\u63d0\u4f9b\u3055\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002ITSM \u306e\u4e3b\u8981\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306b\u306f\u6b21\u306e\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ol>\n<li>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u6226\u7565<\/strong>: IT \u30b5\u30fc\u30d3\u30b9\u3092\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u3001\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u6226\u7565\u3092\u7b56\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3<\/strong>\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u3001\u65b0\u3057\u3044 IT \u30b5\u30fc\u30d3\u30b9\u306e\u8a2d\u8a08\u3084\u65e2\u5b58\u30b5\u30fc\u30d3\u30b9\u306e\u5909\u66f4\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u79fb\u884c<\/strong>: \u30ea\u30b9\u30af\u3068\u6df7\u4e71\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u306a\u304c\u3089\u3001\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3084\u5909\u66f4\u306e\u5b9f\u88c5\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u904b\u55b6<\/strong>: \u30b5\u30fc\u30d3\u30b9 \u30ec\u30d9\u30eb\u5951\u7d04\u3068\u9867\u5ba2\u306e\u671f\u5f85\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u3001IT \u30b5\u30fc\u30d3\u30b9\u304c\u52b9\u679c\u7684\u306b\u63d0\u4f9b\u304a\u3088\u3073\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u7d99\u7d9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u6539\u5584<\/strong>: IT \u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30bb\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u5206\u6790\u304a\u3088\u3073\u6539\u5584\u3057\u3001\u52b9\u7387\u6027\u3068\u6709\u52b9\u6027\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ol>\n<h2>ITSM\u306e\u5185\u90e8\u69cb\u9020\u3002ITSM\u306e\u4ed5\u7d44\u307f<\/h2>\n<p>ITSM \u306f\u3001\u7d44\u7e54\u304c IT \u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u4e00\u9023\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u57fa\u3065\u3044\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u901a\u5e38\u660e\u78ba\u306b\u5b9a\u7fa9\u3055\u308c\u3066\u304a\u308a\u3001ITIL\u3001COBIT (\u60c5\u5831\u304a\u3088\u3073\u95a2\u9023\u6280\u8853\u306e\u5236\u5fa1\u76ee\u6a19)\u3001ISO\/IEC 20000 \u306a\u3069\u306e\u3055\u307e\u3056\u307e\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c ITSM \u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306e\u5b9f\u88c5\u306b\u95a2\u3059\u308b\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002ITSM \u306e\u5185\u90e8\u69cb\u9020\u306b\u306f\u6b21\u306e\u3082\u306e\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<ol>\n<li>\n<p><strong>\u4e8b\u6545\u7ba1\u7406<\/strong>: \u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u51e6\u7406\u304a\u3088\u3073\u89e3\u6c7a\u3057\u3001\u901a\u5e38\u306e\u30b5\u30fc\u30d3\u30b9\u904b\u7528\u3092\u8fc5\u901f\u306b\u56de\u5fa9\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u554f\u984c\u7ba1\u7406<\/strong>: \u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u6c38\u7d9a\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u898b\u3064\u3051\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u5909\u66f4\u7ba1\u7406<\/strong>: \u4e2d\u65ad\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b\u305f\u3081\u306b IT \u30b5\u30fc\u30d3\u30b9\u3078\u306e\u5909\u66f4\u306e\u5b9f\u88c5\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u7ba1\u7406<\/strong>: \u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b SLA \u3092\u5b9a\u7fa9\u304a\u3088\u3073\u7ba1\u7406\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u69cb\u6210\u7ba1\u7406<\/strong>: IT \u8cc7\u7523\u3068\u305d\u306e\u95a2\u4fc2\u306e\u8a73\u7d30\u306a\u30a4\u30f3\u30d9\u30f3\u30c8\u30ea\u3092\u7dad\u6301\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u77e5\u8ca1\u7ba1\u7406<\/strong>: \u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u77e5\u8b58\u3092\u53ce\u96c6\u3001\u4fdd\u5b58\u3001\u5171\u6709\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u7ba1\u7406<\/strong>: \u30e6\u30fc\u30b6\u30fc\u304c\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u5831\u544a\u3057\u3001\u652f\u63f4\u3092\u6c42\u3081\u308b\u305f\u3081\u306e\u5358\u4e00\u306e\u9023\u7d61\u5148\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ol>\n<h2>ITSM\u306e\u4e3b\u306a\u7279\u5fb4\u306e\u5206\u6790<\/h2>\n<p>ITSM \u306e\u4e3b\u306a\u6a5f\u80fd\u306f\u3001IT \u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u6700\u9069\u5316\u3057\u305f\u3044\u7d44\u7e54\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306b\u306f\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ol>\n<li>\n<p><strong>\u9867\u5ba2\u4e2d\u5fc3\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<\/strong>ITSM \u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u306b\u6cbf\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30d7\u30ed\u30bb\u30b9\u6307\u5411<\/strong>ITSM \u306f\u3001IT \u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u679c\u7684\u304b\u3064\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u3001\u660e\u78ba\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u306b\u4f9d\u5b58\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u7d99\u7d9a\u7684\u6539\u5584<\/strong>ITSM \u306f\u3001\u7d99\u7d9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u6587\u5316\u3092\u5968\u52b1\u3057\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u6a19\u6e96\u5316<\/strong>ITIL \u306a\u3069\u306e ITSM \u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u7d44\u7e54\u304c\u63a1\u7528\u3067\u304d\u308b\u6a19\u6e96\u5316\u3055\u308c\u305f\u30d9\u30b9\u30c8 \u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u81ea\u52d5\u5316\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/strong>ITSM \u306f\u81ea\u52d5\u5316\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3066\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ol>\n<h2>ITSM\u306e\u7a2e\u985e<\/h2>\n<p>ITSM \u306f\u3001\u5b9f\u88c5\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u7bc4\u56f2\u306b\u57fa\u3065\u3044\u3066\u3055\u307e\u3056\u307e\u306a\u30bf\u30a4\u30d7\u306b\u5206\u985e\u3067\u304d\u307e\u3059\u3002\u6700\u3082\u4e00\u822c\u7684\u306a ITSM \u306e\u30bf\u30a4\u30d7\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u30bf\u30a4\u30d7<\/th>\n<th>\u8aac\u660e<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>ITIL\u30d9\u30fc\u30b9\u306eITSM<\/strong><\/td>\n<td>ITIL \u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af \u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306b\u57fa\u3065\u3044\u305f ITSM \u5b9f\u88c5\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>DevOps ITSM<\/strong><\/td>\n<td>ITSM \u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3068 DevOps \u306e\u539f\u5247\u3092\u7d71\u5408\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30a2\u30b8\u30e3\u30a4\u30ebITSM<\/strong><\/td>\n<td>IT \u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306b\u9069\u7528\u3055\u308c\u308b\u30a2\u30b8\u30e3\u30a4\u30eb\u65b9\u6cd5\u8ad6\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30ea\u30fc\u30f3ITSM<\/strong><\/td>\n<td>Lean \u539f\u5247\u3092\u6d3b\u7528\u3057\u3066 IT \u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30bb\u30b9\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td><strong>\u30af\u30e9\u30a6\u30c9ITSM<\/strong><\/td>\n<td>\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4ecb\u3057\u3066\u63d0\u4f9b\u3055\u308c\u308b IT \u30b5\u30fc\u30d3\u30b9\u306e\u7ba1\u7406\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>ITSM\u306e\u6d3b\u7528\u65b9\u6cd5\u3001\u6d3b\u7528\u306b\u4f34\u3046\u554f\u984c\u70b9\u3068\u305d\u306e\u89e3\u6c7a\u7b56<\/h2>\n<p>ITSM \u3092\u5b9f\u88c5\u3059\u308b\u3068\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u304c\u3001\u8ab2\u984c\u306b\u76f4\u9762\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002ITSM \u306b\u95a2\u9023\u3059\u308b\u4e00\u822c\u7684\u306a\u554f\u984c\u3068\u89e3\u6c7a\u7b56\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<p><strong>\u554f\u984c: \u7d4c\u55b6\u9663\u306e\u30b5\u30dd\u30fc\u30c8\u4e0d\u8db3<\/strong><\/p>\n<ul>\n<li>\u89e3\u6c7a\u7b56: \u7d4c\u55b6\u30c8\u30c3\u30d7\u304b\u3089\u306e\u8cdb\u540c\u3092\u5f97\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u9054\u6210\u306b\u304a\u3051\u308b ITSM \u306e\u4fa1\u5024\u3092\u5b9f\u8a3c\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u554f\u984c: \u5909\u5316\u3078\u306e\u62b5\u6297<\/strong><\/p>\n<ul>\n<li>\u89e3\u6c7a\u7b56: ITSM \u306e\u5229\u70b9\u3092\u3059\u3079\u3066\u306e\u95a2\u4fc2\u8005\u306b\u4f1d\u3048\u3001\u5909\u66f4\u30d7\u30ed\u30bb\u30b9\u306b\u53c2\u52a0\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u554f\u984c: \u4e0d\u5341\u5206\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0<\/strong><\/p>\n<ul>\n<li>\u89e3\u6c7a\u7b56: \u9069\u5207\u306a\u5b9f\u88c5\u3092\u78ba\u5b9f\u306b\u3059\u308b\u305f\u3081\u306b\u3001ITSM \u30d7\u30ed\u30bb\u30b9\u306b\u95a2\u4e0e\u3059\u308b\u5f93\u696d\u54e1\u306b\u5305\u62ec\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u554f\u984c: \u30b5\u30a4\u30ed\u5316\u3055\u308c\u305fIT\u90e8\u9580<\/strong><\/p>\n<ul>\n<li>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3: \u3055\u307e\u3056\u307e\u306a IT \u30c1\u30fc\u30e0\u9593\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3068\u60c5\u5831\u5171\u6709\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<h2>\u4e3b\u306a\u7279\u5fb4\u3068\u985e\u4f3c\u7528\u8a9e\u3068\u306e\u6bd4\u8f03<\/h2>\n<p><strong>ITSM \u3068 ITIL<\/strong>:<\/p>\n<ul>\n<li>ITSM \u306f\u3001IT \u30b5\u30fc\u30d3\u30b9\u306e\u7ba1\u7406\u306b\u95a2\u3059\u308b\u3088\u308a\u5e83\u7bc4\u306a\u6982\u5ff5\u3067\u3059\u3002<\/li>\n<li>ITIL \u306f\u3001ITSM \u306e\u5098\u4e0b\u306b\u542b\u307e\u308c\u308b\u7279\u5b9a\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3059\u3002<\/li>\n<\/ul>\n<p><strong>ITSM \u3068 ITAM (IT \u8cc7\u7523\u7ba1\u7406)<\/strong>:<\/p>\n<ul>\n<li>ITSM \u306f IT \u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u679c\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>ITAM \u306f\u3001IT \u8cc7\u7523\u3092\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u7ba1\u7406\u3059\u308b\u3053\u3068\u306b\u95a2\u4fc2\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>ITSM \u3068 IT \u30ac\u30d0\u30ca\u30f3\u30b9<\/strong>:<\/p>\n<ul>\n<li>ITSM \u306f\u3001IT \u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u904b\u7528\u9762\u3092\u6271\u3044\u307e\u3059\u3002<\/li>\n<li>IT \u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u306f\u3001\u30dd\u30ea\u30b7\u30fc\u3092\u8a2d\u5b9a\u3057\u3001\u5f79\u5272\u3092\u5b9a\u7fa9\u3057\u3001IT \u3092\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3059\u3002<\/li>\n<\/ul>\n<h2>ITSM\u306b\u95a2\u3059\u308b\u5c06\u6765\u306e\u5c55\u671b\u3068\u6280\u8853<\/h2>\n<p>ITSM \u306e\u5c06\u6765\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u65b0\u8208\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u3063\u3066\u5f62\u4f5c\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ol>\n<li>\n<p><strong>\u4eba\u5de5\u77e5\u80fd (AI)<\/strong>AI \u3092\u6d3b\u7528\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u89e3\u6c7a\u3092\u5f37\u5316\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u610f\u601d\u6c7a\u5b9a\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08RPA\uff09<\/strong>RPA \u306f\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3092\u5408\u7406\u5316\u3057\u3001IT \u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306e\u52b9\u7387\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30d6\u30ed\u30c3\u30af\u30c1\u30a7\u30fc\u30f3<\/strong>: \u30d6\u30ed\u30c3\u30af\u30c1\u30a7\u30fc\u30f3\u306f\u3001\u69cb\u6210\u7ba1\u7406\u306a\u3069\u306e ITSM \u30d7\u30ed\u30bb\u30b9\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u900f\u660e\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30e2\u30ce\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8 (IoT)<\/strong>: IoT \u3092 ITSM \u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u63a5\u7d9a\u3055\u308c\u305f\u30c7\u30d0\u30a4\u30b9\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u76e3\u8996\u304a\u3088\u3073\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ol>\n<h2>\u30d7\u30ed\u30ad\u30b7\u30b5\u30fc\u30d0\u30fc\u306e\u4f7f\u7528\u65b9\u6cd5\u3084ITSM\u3068\u306e\u95a2\u9023\u4ed8\u3051\u65b9\u6cd5<\/h2>\n<p>\u30d7\u30ed\u30ad\u30b7 \u30b5\u30fc\u30d0\u30fc\u306f\u3001IT \u30b5\u30fc\u30d3\u30b9\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u5236\u5fa1\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067\u3001ITSM \u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002ITSM \u306b\u304a\u3051\u308b\u30d7\u30ed\u30ad\u30b7 \u30b5\u30fc\u30d0\u30fc\u306e\u4f7f\u7528\u4f8b\u306b\u306f\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ol>\n<li>\n<p><strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5f37\u5316<\/strong>\u30d7\u30ed\u30ad\u30b7 \u30b5\u30fc\u30d0\u30fc\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u9593\u306e\u4ef2\u4ecb\u5f79\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u60aa\u610f\u306e\u3042\u308b\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u6a5f\u5bc6\u30ea\u30bd\u30fc\u30b9\u3078\u306e\u76f4\u63a5\u30a2\u30af\u30bb\u30b9\u3092\u9632\u3050\u3053\u3068\u3067\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u8ffd\u52a0\u30ec\u30a4\u30e4\u30fc\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6700\u9069\u5316<\/strong>: \u30d7\u30ed\u30ad\u30b7 \u30b5\u30fc\u30d0\u30fc\u306f\u983b\u7e41\u306b\u30a2\u30af\u30bb\u30b9\u3055\u308c\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u30ad\u30e3\u30c3\u30b7\u30e5\u3067\u304d\u308b\u305f\u3081\u3001\u5e2f\u57df\u5e45\u306e\u4f7f\u7528\u91cf\u3092\u524a\u6e1b\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5fdc\u7b54\u6642\u9593\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u30a2\u30af\u30bb\u30b9\u5236\u5fa1<\/strong>: \u30d7\u30ed\u30ad\u30b7 \u30b5\u30fc\u30d0\u30fc\u306f\u30a2\u30af\u30bb\u30b9 \u30dd\u30ea\u30b7\u30fc\u3092\u9069\u7528\u3057\u3001\u7d44\u7e54\u306e\u30dd\u30ea\u30b7\u30fc\u306b\u57fa\u3065\u3044\u3066\u7279\u5b9a\u306e Web \u30b5\u30a4\u30c8\u307e\u305f\u306f\u30ea\u30bd\u30fc\u30b9\u3078\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u30a2\u30af\u30bb\u30b9\u3092\u5236\u9650\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u533f\u540d\u6027\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc<\/strong>: \u30d7\u30ed\u30ad\u30b7 \u30b5\u30fc\u30d0\u30fc\u306f\u30e6\u30fc\u30b6\u30fc\u306e IP \u30a2\u30c9\u30ec\u30b9\u3092\u30de\u30b9\u30af\u3057\u3001\u30aa\u30f3\u30e9\u30a4\u30f3 \u30b5\u30fc\u30d3\u30b9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u6642\u306b\u533f\u540d\u6027\u3092\u63d0\u4f9b\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u4fdd\u8b77\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ol>\n<h2>\u95a2\u9023\u30ea\u30f3\u30af<\/h2>\n<p>ITSM \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u6b21\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/www.axelos.com\/best-practice-solutions\/itil\" target=\"_new\" rel=\"noopener nofollow\">ITIL \u516c\u5f0f\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8<\/a><\/li>\n<li><a href=\"https:\/\/www.isaca.org\/resources\/cobit\" target=\"_new\" rel=\"noopener nofollow\">COBIT \u516c\u5f0f\u30b5\u30a4\u30c8<\/a><\/li>\n<li><a href=\"https:\/\/www.iso.org\/standard\/63515.html\" target=\"_new\" rel=\"noopener nofollow\">ISO\/IEC 20000 \u516c\u5f0f\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8<\/a><\/li>\n<\/ul>\n<p>\u7d50\u8ad6\u3068\u3057\u3066\u3001ITSM \u306f\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u6cbf\u3063\u305f\u52b9\u7387\u7684\u3067\u9ad8\u54c1\u8cea\u306e IT \u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3059\u7d44\u7e54\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u5206\u91ce\u3067\u3059\u3002ITSM \u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u63a1\u7528\u3057\u3001\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f IT \u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u5f37\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u9032\u5316\u3057\u7d9a\u3051\u308b\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u3067\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>","protected":false},"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-477730","wiki","type-wiki","status-publish","hentry"],"acf":{"faq_title":"Frequently Asked Questions about <mark>ITSM: Information Technology Service Management<\/mark>","faq_items":[{"question":"What is ITSM?","answer":"<p>ITSM stands for Information Technology Service Management. It is a comprehensive approach to managing and delivering IT services within an organization. ITSM focuses on aligning IT services with the needs of the business and ensuring efficient and effective service delivery.<\/p>"},{"question":"How did ITSM originate?","answer":"<p>The concept of ITSM started to gain recognition in the early 1980s as businesses realized the importance of aligning IT services with their overall objectives. ITIL, developed in the late 1980s, became a widely accepted framework for ITSM, providing guidelines for IT service delivery and management.<\/p>"},{"question":"What does ITSM encompass?","answer":"<p>ITSM goes beyond traditional IT support and involves the entire lifecycle of IT services. It includes service strategy, design, transition, operation, and continual service improvement.<\/p>"},{"question":"How does ITSM work internally?","answer":"<p>ITSM operates on well-defined processes and practices, such as incident management, problem management, change management, and more. These processes are guided by frameworks like ITIL and ISO\/IEC 20000.<\/p>"},{"question":"What are the key features of ITSM?","answer":"<p>The key features of ITSM include a customer-centric approach, process orientation, continuous improvement, standardization, and leveraging automation and technology.<\/p>"},{"question":"What types of ITSM exist?","answer":"<p>There are various types of ITSM, including ITIL-based ITSM, DevOps ITSM, Agile ITSM, Lean ITSM, and Cloud ITSM.<\/p>"},{"question":"What are some common challenges related to ITSM implementation?","answer":"<p>Common challenges include lack of executive support, resistance to change, inadequate training, and siloed IT departments. Solutions involve gaining buy-in from management, communicating benefits, providing training, and fostering collaboration.<\/p>"},{"question":"How does the future of ITSM look?","answer":"<p>The future of ITSM will be shaped by emerging technologies like AI, RPA, blockchain, and IoT, enabling more efficient and secure IT service management.<\/p>"},{"question":"How can proxy servers be associated with ITSM?","answer":"<p>Proxy servers can enhance ITSM by providing enhanced security, performance optimization, access control, and anonymity for users.<\/p>"},{"question":"Where can I find more information about ITSM?","answer":"<p>For more in-depth information about ITSM, you can explore resources like the ITIL Official Website, COBIT Official Website, and ISO\/IEC 20000 Official Website.<\/p>"}]},"_links":{"self":[{"href":"https:\/\/oneproxy.pro\/jp\/wp-json\/wp\/v2\/wiki\/477730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oneproxy.pro\/jp\/wp-json\/wp\/v2\/wiki"}],"about":[{"href":"https:\/\/oneproxy.pro\/jp\/wp-json\/wp\/v2\/types\/wiki"}],"version-history":[{"count":0,"href":"https:\/\/oneproxy.pro\/jp\/wp-json\/wp\/v2\/wiki\/477730\/revisions"}],"wp:attachment":[{"href":"https:\/\/oneproxy.pro\/jp\/wp-json\/wp\/v2\/media?parent=477730"}],"curies":[{"name":"\u3046\u30fc\u3093","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}