{"id":478282,"date":"2023-08-09T09:30:17","date_gmt":"2023-08-09T09:30:17","guid":{"rendered":""},"modified":"2023-09-05T11:16:27","modified_gmt":"2023-09-05T11:16:27","slug":"operational-level-agreement","status":"publish","type":"wiki","link":"https:\/\/oneproxy.pro\/ir\/wiki\/operational-level-agreement\/","title":{"rendered":"\u062a\u0648\u0627\u0641\u0642 \u062f\u0631 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc"},"content":{"rendered":"<p>\u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc (OLA) \u06cc\u06a9 \u062c\u0632\u0621 \u062d\u06cc\u0627\u062a\u06cc \u0627\u0632 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0633\u0637\u062d \u062e\u062f\u0645\u0627\u062a \u062f\u0631 \u0634\u06cc\u0648\u0647 \u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a (ITSM) \u0627\u0633\u062a. \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627 \u0648 \u0627\u0646\u062a\u0638\u0627\u0631\u0627\u062a \u062e\u0627\u0635 \u0631\u0627 \u0628\u06cc\u0646 \u062a\u06cc\u0645 \u0647\u0627 \u06cc\u0627 \u0628\u062e\u0634 \u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u062f\u0631 \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0631\u0627\u06cc \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0627\u0632 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc \u06a9\u0646\u062f. \u062f\u0631 \u0632\u0645\u06cc\u0646\u0647 \u0648\u0628\u200c\u0633\u0627\u06cc\u062a \u0627\u0631\u0627\u0626\u0647\u200c\u062f\u0647\u0646\u062f\u0647 \u0633\u0631\u0648\u0631 \u067e\u0631\u0627\u06a9\u0633\u06cc OneProxy (oneproxy.pro)\u060c \u06cc\u06a9 OLA \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u062a\u0648\u0627\u0641\u0642\u200c\u0634\u062f\u0647 \u0648 \u0627\u0647\u062f\u0627\u0641 \u0639\u0645\u0644\u06a9\u0631\u062f \u0628\u06cc\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u062f\u0631\u06af\u06cc\u0631 \u062f\u0631 \u0646\u06af\u0647\u062f\u0627\u0631\u06cc \u0648 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u067e\u0631\u0627\u06a9\u0633\u06cc \u0631\u0627 \u062a\u0634\u0631\u06cc\u062d \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n<h2>\u062a\u0627\u0631\u06cc\u062e\u0686\u0647 \u067e\u06cc\u062f\u0627\u06cc\u0634 \u0645\u0648\u0627\u0641\u0642\u062a\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0648 \u0627\u0648\u0644\u06cc\u0646 \u0630\u06a9\u0631 \u0622\u0646<\/h2>\n<p>\u0645\u0641\u0647\u0648\u0645 \u062a\u0648\u0627\u0641\u0642 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0627\u0632 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL (\u06a9\u062a\u0627\u0628\u062e\u0627\u0646\u0647 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a) \u06a9\u0647 \u0645\u062c\u0645\u0648\u0639\u0647 \u0627\u06cc \u0627\u0632 \u0628\u0647\u062a\u0631\u06cc\u0646 \u0634\u06cc\u0648\u0647 \u0647\u0627 \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0633\u062a\u060c \u062a\u06a9\u0627\u0645\u0644 \u06cc\u0627\u0641\u062a\u0647 \u0627\u0633\u062a. ITIL \u0627\u0628\u062a\u062f\u0627 \u062a\u0648\u0633\u0637 \u0622\u0698\u0627\u0646\u0633 \u0645\u0631\u06a9\u0632\u06cc \u06a9\u0627\u0645\u067e\u06cc\u0648\u062a\u0631 \u0648 \u0627\u0631\u062a\u0628\u0627\u0637\u0627\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 (CCTA) \u062f\u0631 \u0627\u0648\u0627\u062e\u0631 \u062f\u0647\u0647 1980 \u062a\u0648\u0633\u0639\u0647 \u06cc\u0627\u0641\u062a. \u0647\u062f\u0641 \u0622\u0646 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0633\u0627\u0632\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u06a9\u0627\u0631\u0627\u06cc\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0648\u062f.<\/p>\n<p>\u0627\u0648\u0644\u06cc\u0646 \u0630\u06a9\u0631 \u062a\u0648\u0627\u0641\u0642 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u062f\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u0633\u0637\u062d \u062e\u062f\u0645\u0627\u062a (SLM) ITIL \u06cc\u0627\u0641\u062a \u0645\u06cc \u0634\u0648\u062f \u06a9\u0647 \u0628\u0631 \u062a\u0639\u0631\u06cc\u0641\u060c \u0645\u0630\u0627\u06a9\u0631\u0647 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0642\u0631\u0627\u0631\u062f\u0627\u062f\u0647\u0627\u06cc \u0633\u0637\u062d \u062e\u062f\u0645\u0627\u062a (SLA) \u0628\u06cc\u0646 \u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u0646\u062f\u06af\u0627\u0646 \u062e\u062f\u0645\u0627\u062a \u0648 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0622\u0646\u0647\u0627 \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0631\u062f. \u0647\u0645\u0627\u0646\u0637\u0648\u0631 \u06a9\u0647 \u0635\u0646\u0639\u062a IT \u0631\u0634\u062f \u06a9\u0631\u062f\u060c \u0622\u0634\u06a9\u0627\u0631 \u0634\u062f \u06a9\u0647 \u062a\u0648\u0627\u0641\u0642\u0627\u062a \u062f\u0627\u062e\u0644\u06cc \u0628\u06cc\u0646 \u062a\u06cc\u0645 \u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0628\u0631\u0627\u06cc \u0627\u0646\u062c\u0627\u0645 \u062a\u0639\u0647\u062f\u0627\u062a SLA \u0648 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0646\u0647\u0627\u06cc\u06cc \u0636\u0631\u0648\u0631\u06cc \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0646\u06cc\u0627\u0632 \u0645\u0646\u062c\u0631 \u0628\u0647 \u0627\u06cc\u062c\u0627\u062f \u0645\u0648\u0627\u0641\u0642\u062a \u0646\u0627\u0645\u0647 \u0647\u0627\u06cc \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0634\u062f.<\/p>\n<h2>\u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062f\u0642\u06cc\u0642 \u062f\u0631 \u0645\u0648\u0631\u062f \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc<\/h2>\n<p>\u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0628\u0631\u0627\u06cc \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u0627\u0632 \u0647\u0645\u06a9\u0627\u0631\u06cc \u0645\u0648\u062b\u0631 \u062a\u06cc\u0645 \u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc \u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u0646\u062f\u0647 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0631\u0627\u06cc \u0628\u0631\u0622\u0648\u0631\u062f\u0647 \u06a9\u0631\u062f\u0646 \u0633\u0637\u0648\u062d \u062e\u062f\u0645\u0627\u062a \u062a\u0648\u0627\u0641\u0642 \u0634\u062f\u0647 \u0648 \u062c\u0644\u0648\u06af\u06cc\u0631\u06cc \u0627\u0632 \u062a\u0636\u0627\u062f \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0642\u0631\u0627\u0631\u062f\u0627\u062f \u0628\u06cc\u0646 \u0627\u06cc\u0646 \u062a\u06cc\u0645 \u0647\u0627 \u0639\u0645\u0644 \u0645\u06cc \u06a9\u0646\u062f \u0648 \u0646\u0642\u0634 \u0647\u0627\u060c \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627 \u0648 \u0627\u0646\u062a\u0638\u0627\u0631\u0627\u062a \u0639\u0645\u0644\u06a9\u0631\u062f \u0622\u0646\u0647\u0627 \u0631\u0627 \u062a\u0648\u0635\u06cc\u0641 \u0645\u06cc \u06a9\u0646\u062f. \u0628\u0627 \u062a\u0639\u0631\u06cc\u0641 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc\u060c \u0631\u0648\u06cc\u0647\u200c\u0647\u0627 \u0648 \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u060c \u06cc\u06a9 OLA \u06a9\u0627\u0631\u0627\u06cc\u06cc \u0648 \u0642\u0627\u0628\u0644\u06cc\u062a \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u06a9\u0644\u06cc \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0631\u0627 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0645\u06cc\u200c\u062f\u0647\u062f.<\/p>\n<p>\u06cc\u06a9 OLA \u0628\u0647 \u0637\u0648\u0631 \u06a9\u0644\u06cc \u0634\u0627\u0645\u0644 \u0639\u0646\u0627\u0635\u0631 \u06a9\u0644\u06cc\u062f\u06cc \u0632\u06cc\u0631 \u0627\u0633\u062a:<\/p>\n<ol>\n<li><strong>\u0645\u062d\u062f\u0648\u062f\u0647<\/strong>: \u062e\u062f\u0645\u0627\u062a \u062a\u062d\u062a \u067e\u0648\u0634\u0634 \u0642\u0631\u0627\u0631\u062f\u0627\u062f \u0631\u0627 \u0628\u0647 \u0648\u0636\u0648\u062d \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc \u06a9\u0646\u062f.<\/li>\n<li><strong>\u0627\u062d\u0632\u0627\u0628 \u062f\u0631\u06af\u06cc\u0631<\/strong>: \u062a\u06cc\u0645 \u0647\u0627 \u06cc\u0627 \u0628\u062e\u0634 \u0647\u0627\u06cc\u06cc \u0631\u0627 \u06a9\u0647 \u0645\u0633\u0626\u0648\u0644 \u0648\u0638\u0627\u06cc\u0641 \u062e\u0627\u0635 \u0647\u0633\u062a\u0646\u062f \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0645\u06cc \u06a9\u0646\u062f.<\/li>\n<li><strong>\u0634\u0631\u062d \u062e\u062f\u0645\u0627\u062a<\/strong>: \u0628\u0647 \u0637\u0648\u0631 \u0648\u0627\u0636\u062d \u062e\u062f\u0645\u0627\u062a\u06cc \u0631\u0627 \u06a9\u0647 \u0647\u0631 \u062a\u06cc\u0645 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc \u062f\u0647\u062f \u0628\u06cc\u0627\u0646 \u0645\u06cc \u06a9\u0646\u062f.<\/li>\n<li><strong>\u0633\u0627\u0639\u062a \u062e\u062f\u0645\u0627\u062a<\/strong>: \u0633\u0627\u0639\u0627\u062a \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0648 \u062f\u0631 \u062f\u0633\u062a\u0631\u0633 \u0628\u0648\u062f\u0646 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0631\u0627 \u0645\u0634\u062e\u0635 \u0645\u06cc \u06a9\u0646\u062f.<\/li>\n<li><strong>\u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f<\/strong>: \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0645\u0648\u0631\u062f \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0628\u0631\u0627\u06cc \u0627\u0646\u062f\u0627\u0632\u0647 \u06af\u06cc\u0631\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u062a\u06cc\u0645 \u0647\u0627 \u0631\u0627 \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc \u06a9\u0646\u062f.<\/li>\n<li><strong>\u0631\u0648\u06cc\u0647 \u0647\u0627\u06cc \u062a\u0634\u062f\u06cc\u062f<\/strong>: \u0645\u0633\u06cc\u0631 \u062a\u0634\u062f\u06cc\u062f \u0631\u0627 \u062f\u0631 \u0635\u0648\u0631\u062a \u0628\u0631\u0648\u0632 \u0645\u0633\u0627\u0626\u0644 \u062e\u0627\u0631\u062c \u0627\u0632 \u06a9\u0646\u062a\u0631\u0644 \u062a\u06cc\u0645 \u0645\u0634\u062e\u0635 \u0645\u06cc \u06a9\u0646\u062f.<\/li>\n<li><strong>\u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627<\/strong>: \u0628\u0647 \u0648\u0636\u0648\u062d \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627 \u0648 \u0648\u0638\u0627\u06cc\u0641 \u0647\u0631 \u062a\u06cc\u0645 \u0631\u0627 \u0645\u0634\u062e\u0635 \u0645\u06cc \u06a9\u0646\u062f.<\/li>\n<li><strong>\u0648\u0627\u0628\u0633\u062a\u06af\u06cc \u0647\u0627<\/strong>: \u0647\u0631 \u06af\u0648\u0646\u0647 \u0648\u0627\u0628\u0633\u062a\u06af\u06cc \u0628\u0647 \u062a\u06cc\u0645 \u0647\u0627 \u06cc\u0627 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062f\u06cc\u06af\u0631 \u0631\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0645\u06cc \u06a9\u0646\u062f.<\/li>\n<li><strong>\u0628\u0631\u0631\u0633\u06cc \u0648 \u062a\u062c\u062f\u06cc\u062f \u0646\u0638\u0631<\/strong>: \u062a\u0639\u062f\u0627\u062f \u062f\u0641\u0639\u0627\u062a \u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u0648 \u0631\u0648\u0646\u062f \u0627\u0646\u062c\u0627\u0645 \u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u0647\u0627 \u0631\u0627 \u0645\u0634\u062e\u0635 \u0645\u06cc \u06a9\u0646\u062f.<\/li>\n<\/ol>\n<h2>\u0633\u0627\u062e\u062a\u0627\u0631 \u062f\u0627\u062e\u0644\u06cc \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc. \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0686\u06af\u0648\u0646\u0647 \u06a9\u0627\u0631 \u0645\u06cc \u06a9\u0646\u062f.<\/h2>\n<p>\u0633\u0627\u062e\u062a\u0627\u0631 \u062f\u0627\u062e\u0644\u06cc \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0628\u0633\u062a\u0647 \u0628\u0647 \u0627\u0646\u062f\u0627\u0632\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u060c \u067e\u06cc\u0686\u06cc\u062f\u06af\u06cc \u0648 \u062e\u062f\u0645\u0627\u062a \u0627\u0631\u0627\u0626\u0647 \u0634\u062f\u0647 \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0645\u062a\u0641\u0627\u0648\u062a \u0628\u0627\u0634\u062f. \u0628\u0647 \u0637\u0648\u0631 \u06a9\u0644\u06cc \u0627\u0632 \u0628\u062e\u0634 \u0647\u0627\u06cc \u0632\u06cc\u0631 \u062a\u0634\u06a9\u06cc\u0644 \u0634\u062f\u0647 \u0627\u0633\u062a:<\/p>\n<ol>\n<li>\n<p><strong>\u0645\u0639\u0631\u0641\u06cc<\/strong>: \u0646\u0645\u0627\u06cc \u06a9\u0644\u06cc \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0648 \u0647\u062f\u0641 \u0622\u0646 \u0631\u0627 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc \u062f\u0647\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u062a\u0639\u0627\u0631\u06cc\u0641 \u062e\u062f\u0645\u0627\u062a<\/strong>: \u062e\u062f\u0645\u0627\u062a \u0645\u0631\u0628\u0648\u0637\u0647 \u0648 \u0645\u062d\u062f\u0648\u062f\u0647 \u0647\u0631 \u0633\u0631\u0648\u06cc\u0633 \u0631\u0627 \u0628\u0647 \u0648\u0636\u0648\u062d \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc \u06a9\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0646\u0642\u0634 \u0647\u0627 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627<\/strong>: \u062c\u0632\u0626\u06cc\u0627\u062a \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627\u06cc \u0647\u0631 \u062a\u06cc\u0645 \u06cc\u0627 \u0628\u062e\u0634 \u062f\u0631\u06af\u06cc\u0631\u060c \u0627\u0632 \u062c\u0645\u0644\u0647 \u0648\u0638\u0627\u06cc\u0641 \u062e\u0627\u0635 \u0648 \u0642\u0627\u0628\u0644 \u062a\u062d\u0648\u06cc\u0644 \u0622\u0646\u0647\u0627.<\/p>\n<\/li>\n<li>\n<p><strong>\u0633\u0627\u0639\u062a \u062e\u062f\u0645\u0627\u062a \u0648 \u062f\u0631 \u062f\u0633\u062a\u0631\u0633 \u0628\u0648\u062f\u0646<\/strong>: \u0633\u0627\u0639\u0627\u062a \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0648 \u062f\u0631 \u062f\u0633\u062a\u0631\u0633 \u0628\u0648\u062f\u0646 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0631\u0627 \u0628\u0631\u0627\u06cc \u0647\u0631 \u062a\u06cc\u0645 \u0645\u0634\u062e\u0635 \u0645\u06cc \u06a9\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u0648 \u0627\u0647\u062f\u0627\u0641<\/strong>: \u0634\u0627\u062e\u0635 \u0647\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f (KPI) \u0631\u0627 \u0628\u0631\u0627\u06cc \u0627\u0646\u062f\u0627\u0632\u0647 \u06af\u06cc\u0631\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u0647\u0631 \u062a\u06cc\u0645 \u0648 \u0627\u0647\u062f\u0627\u0641 \u0645\u0648\u0631\u062f \u062a\u0648\u0627\u0641\u0642 \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc \u06a9\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u0633\u0627\u0626\u0644<\/strong>: \u0641\u0631\u0622\u06cc\u0646\u062f \u0631\u0633\u06cc\u062f\u06af\u06cc \u0648 \u062a\u0634\u062f\u06cc\u062f \u0645\u0633\u0627\u0626\u0644\u06cc \u0631\u0627 \u06a9\u0647 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u062f\u0631 \u062d\u06cc\u0646 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0628\u0647 \u0648\u062c\u0648\u062f \u0628\u06cc\u0627\u06cc\u062f\u060c \u0634\u0631\u062d \u0645\u06cc \u062f\u0647\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0648\u0627\u0628\u0633\u062a\u06af\u06cc \u0647\u0627 \u0648 \u062a\u0639\u0627\u0645\u0644\u0627\u062a<\/strong>: \u0647\u0631 \u06af\u0648\u0646\u0647 \u0648\u0627\u0628\u0633\u062a\u06af\u06cc \u0628\u0647 \u062a\u06cc\u0645 \u0647\u0627 \u06cc\u0627 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062f\u06cc\u06af\u0631 \u0648 \u0646\u062d\u0648\u0647 \u062a\u0639\u0627\u0645\u0644 \u0622\u0646\u0647\u0627 \u0631\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0645\u06cc \u06a9\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0628\u0631\u0631\u0633\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f<\/strong>: \u062a\u0639\u062f\u0627\u062f \u062f\u0641\u0639\u0627\u062a \u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u0648 \u0646\u062d\u0648\u0647 \u0628\u0647\u0628\u0648\u062f OLA \u0631\u0627 \u062f\u0631 \u0637\u0648\u0644 \u0632\u0645\u0627\u0646 \u0645\u0634\u062e\u0635 \u0645\u06cc \u06a9\u0646\u062f.<\/p>\n<\/li>\n<\/ol>\n<p>\u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0628\u0627 \u0627\u0631\u0627\u0626\u0647 \u0686\u0627\u0631\u0686\u0648\u0628\u06cc \u0631\u0648\u0634\u0646 \u0628\u0631\u0627\u06cc \u0647\u0645\u06a9\u0627\u0631\u06cc \u0648 \u0647\u0645\u06a9\u0627\u0631\u06cc \u0628\u06cc\u0646 \u062a\u06cc\u0645 \u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0639\u0645\u0644 \u0645\u06cc \u06a9\u0646\u062f. \u0627\u06cc\u0646 \u062a\u0636\u0645\u06cc\u0646 \u0645\u06cc \u06a9\u0646\u062f \u06a9\u0647 \u0647\u0631 \u062a\u06cc\u0645 \u0646\u0642\u0634 \u062e\u0648\u062f \u0631\u0627 \u062f\u0631 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u06a9\u0644\u06cc \u062f\u0631\u06a9 \u0645\u06cc \u06a9\u0646\u062f \u0648 \u062f\u0631\u06a9 \u0645\u0634\u062a\u0631\u06a9\u06cc \u0627\u0632 \u0627\u0647\u062f\u0627\u0641 \u0639\u0645\u0644\u06a9\u0631\u062f\u06cc \u062f\u0627\u0631\u062f \u06a9\u0647 \u0628\u0627\u06cc\u062f \u0628\u0631\u0622\u0648\u0631\u062f\u0647 \u0634\u0648\u0646\u062f. \u0647\u0646\u06af\u0627\u0645\u06cc \u06a9\u0647 \u062d\u0648\u0627\u062f\u062b \u06cc\u0627 \u0645\u0634\u06a9\u0644\u0627\u062a\u06cc \u0631\u062e \u0645\u06cc \u062f\u0647\u062f\u060c OLA \u0628\u0647 \u0633\u0627\u062f\u0647 \u0633\u0627\u0632\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f \u062d\u0644\u060c \u06a9\u0627\u0647\u0634 \u0632\u0645\u0627\u0646 \u062e\u0631\u0627\u0628\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u06a9\u0645\u06a9 \u0645\u06cc \u06a9\u0646\u062f.<\/p>\n<h2>\u062a\u062c\u0632\u06cc\u0647 \u0648 \u062a\u062d\u0644\u06cc\u0644 \u0648\u06cc\u0698\u06af\u06cc \u0647\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc<\/h2>\n<p>\u062a\u0648\u0627\u0641\u0642 \u0646\u0627\u0645\u0647 \u0647\u0627\u06cc \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0686\u0646\u062f\u06cc\u0646 \u0648\u06cc\u0698\u06af\u06cc \u06a9\u0644\u06cc\u062f\u06cc \u0631\u0627 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc \u062f\u0647\u0646\u062f \u06a9\u0647 \u0628\u0647 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0645\u0624\u062b\u0631 \u0648 \u0647\u0645\u06a9\u0627\u0631\u06cc \u062f\u0631 \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u06a9\u0645\u06a9 \u0645\u06cc \u06a9\u0646\u062f:<\/p>\n<ol>\n<li>\n<p><strong>\u0647\u0645\u0633\u0648\u06cc\u06cc \u062a\u06cc\u0645<\/strong>: OLA \u0647\u0627 \u062a\u06cc\u0645 \u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc \u0645\u062e\u062a\u0644\u0641 \u0631\u0627 \u0628\u0647 \u0633\u0645\u062a \u0627\u0647\u062f\u0627\u0641 \u062e\u062f\u0645\u0627\u062a \u0645\u0634\u062a\u0631\u06a9\u060c \u062a\u0642\u0648\u06cc\u062a \u06a9\u0627\u0631 \u062a\u06cc\u0645\u06cc \u0648 \u0647\u0645\u06a9\u0627\u0631\u06cc \u0647\u0645\u0627\u0647\u0646\u06af \u0645\u06cc \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627\u06cc \u0631\u0648\u0634\u0646<\/strong>: \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627\u06cc \u0647\u0631 \u062a\u06cc\u0645 \u0628\u0647 \u0635\u0631\u0627\u062d\u062a \u062a\u0639\u0631\u06cc\u0641 \u0634\u062f\u0647 \u0627\u0633\u062a \u0648 \u0628\u0627\u0639\u062b \u06a9\u0627\u0647\u0634 \u0627\u0628\u0647\u0627\u0645 \u0648 \u062f\u0631\u06af\u06cc\u0631\u06cc \u0647\u0627\u06cc \u0627\u062d\u062a\u0645\u0627\u0644\u06cc \u0645\u06cc \u0634\u0648\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0646\u0638\u0627\u0631\u062a \u0628\u0631 \u0639\u0645\u0644\u06a9\u0631\u062f<\/strong>: OLA \u0647\u0627 \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u0648\u0627\u0636\u062d\u06cc \u0631\u0627 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc \u06a9\u0646\u0646\u062f \u0648 \u062a\u06cc\u0645 \u0647\u0627 \u0631\u0627 \u0642\u0627\u062f\u0631 \u0645\u06cc \u0633\u0627\u0632\u0646\u062f \u062a\u0627 \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u062e\u0648\u062f \u0631\u0627 \u0646\u0638\u0627\u0631\u062a \u0648 \u0628\u0647\u0628\u0648\u062f \u0628\u062e\u0634\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u062d\u0644 \u0645\u0633\u0626\u0644\u0647<\/strong>: \u0627\u06cc\u0646 \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647\u060c \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u0622\u0645\u062f \u0631\u0627 \u0628\u0631\u0627\u06cc \u062d\u0644 \u0645\u0634\u06a9\u0644\u060c \u0628\u0647 \u062d\u062f\u0627\u0642\u0644 \u0631\u0633\u0627\u0646\u062f\u0646 \u0627\u062e\u062a\u0644\u0627\u0644\u0627\u062a \u062e\u062f\u0645\u0627\u062a\u060c \u062a\u0634\u0631\u06cc\u062d \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0628\u0647\u0628\u0648\u062f \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u0627\u062a<\/strong>: \u0628\u0627 \u062a\u0639\u06cc\u06cc\u0646 \u0627\u0647\u062f\u0627\u0641 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627\u06cc \u0631\u0648\u0634\u0646\u060c OLA \u0647\u0627 \u0628\u0647 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0642\u0627\u0628\u0644\u06cc\u062a \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u062e\u062f\u0645\u0627\u062a \u0648 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u06a9\u0645\u06a9 \u0645\u06cc \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0628\u0647\u0631\u0647 \u0648\u0631\u06cc \u0648 \u0628\u0647\u0631\u0647 \u0648\u0631\u06cc<\/strong>: \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0633\u0627\u062f\u0647 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627\u06cc \u062a\u0639\u0631\u06cc\u0641 \u0634\u062f\u0647 \u0645\u0646\u062c\u0631 \u0628\u0647 \u0627\u0641\u0632\u0627\u06cc\u0634 \u06a9\u0627\u0631\u0627\u06cc\u06cc \u0648 \u0628\u0647\u0631\u0647 \u0648\u0631\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0645\u06cc \u0634\u0648\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0627\u0631\u062a\u0628\u0627\u0637 \u0645\u0648\u062b\u0631<\/strong>: OLA \u0647\u0627 \u0627\u0631\u062a\u0628\u0627\u0637\u0627\u062a \u0628\u0627\u0632 \u0648 \u0628\u0647 \u0627\u0634\u062a\u0631\u0627\u06a9 \u06af\u0630\u0627\u0631\u06cc \u062f\u0627\u0646\u0634 \u0628\u06cc\u0646 \u062a\u06cc\u0645 \u0647\u0627 \u0631\u0627 \u062a\u0634\u0648\u06cc\u0642 \u0645\u06cc \u06a9\u0646\u0646\u062f \u06a9\u0647 \u0645\u0646\u062c\u0631 \u0628\u0647 \u062d\u0644 \u0628\u0647\u062a\u0631 \u0645\u0634\u06a9\u0644\u0627\u062a \u0645\u06cc \u0634\u0648\u062f.<\/p>\n<\/li>\n<\/ol>\n<h2>\u0627\u0646\u0648\u0627\u0639 \u0642\u0631\u0627\u0631\u062f\u0627\u062f\u0647\u0627\u06cc \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc<\/h2>\n<p>\u062a\u0648\u0627\u0641\u0642 \u0646\u0627\u0645\u0647 \u0647\u0627\u06cc \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0631\u0627 \u0645\u06cc \u062a\u0648\u0627\u0646 \u0628\u0631 \u0627\u0633\u0627\u0633 \u062f\u0627\u0645\u0646\u0647 \u0622\u0646\u0647\u0627 \u0648 \u062a\u06cc\u0645 \u0647\u0627\u06cc \u062f\u0631\u06af\u06cc\u0631 \u0637\u0628\u0642\u0647 \u0628\u0646\u062f\u06cc \u06a9\u0631\u062f. \u062f\u0631 \u0627\u06cc\u0646\u062c\u0627 \u0686\u0646\u062f \u0646\u0648\u0639 \u0631\u0627\u06cc\u062c \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f:<\/p>\n<table>\n<thead>\n<tr>\n<th>\u062a\u0627\u06cc\u067e \u06a9\u0646\u06cc\u062f<\/th>\n<th>\u0634\u0631\u062d<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>OLA \u062f\u0631\u0648\u0646 \u0628\u062e\u0634\u06cc<\/strong><\/td>\n<td>\u0627\u06cc\u0646 \u0646\u0648\u0639 OLA \u0628\u06cc\u0646 \u062a\u06cc\u0645 \u0647\u0627\u06cc \u062f\u0627\u062e\u0644 \u06cc\u06a9 \u0628\u062e\u0634 \u0627\u0633\u062a. \u0628\u0631 \u0647\u0645\u06a9\u0627\u0631\u06cc \u0648 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u062f\u0631 \u062f\u0627\u062e\u0644 \u0628\u062e\u0634 \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0631\u062f.<\/td>\n<\/tr>\n<tr>\n<td><strong>OLA \u0628\u06cc\u0646 \u0628\u062e\u0634\u06cc<\/strong><\/td>\n<td>OLA \u0647\u0627\u06cc \u0628\u06cc\u0646 \u0628\u062e\u0634\u06cc \u0628\u06cc\u0646 \u062a\u06cc\u0645 \u0647\u0627\u06cc\u06cc \u0627\u0632 \u0628\u062e\u0634 \u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0647\u0645\u06a9\u0627\u0631\u06cc \u0648 \u0627\u0631\u062a\u0628\u0627\u0637 \u0631\u0648\u0627\u0646 \u0628\u06cc\u0646 \u0628\u062e\u0634 \u0647\u0627 \u0631\u0627 \u062a\u0636\u0645\u06cc\u0646 \u0645\u06cc \u06a9\u0646\u062f.<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0641\u0631\u0648\u0634\u0646\u062f\u0647 OLA<\/strong><\/td>\n<td>\u0647\u0646\u06af\u0627\u0645\u06cc \u06a9\u0647 \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u0648\u0638\u0627\u06cc\u0641 \u062e\u0627\u0635\u06cc \u0631\u0627 \u0628\u0647 \u06cc\u06a9 \u0641\u0631\u0648\u0634\u0646\u062f\u0647 \u0628\u0631\u0648\u0646 \u0633\u067e\u0627\u0631\u06cc \u0645\u06cc \u06a9\u0646\u062f\u060c \u06cc\u06a9 Vendor OLA \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc \u0634\u0648\u062f. \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627\u06cc \u062a\u06cc\u0645 \u062f\u0627\u062e\u0644\u06cc \u0648 \u0641\u0631\u0648\u0634\u0646\u062f\u0647 \u0631\u0627 \u0645\u0634\u062e\u0635 \u0645\u06cc \u06a9\u0646\u062f.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u0631\u0627\u0647 \u0647\u0627\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062a\u0648\u0627\u0641\u0642 \u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc\u060c \u0645\u0634\u06a9\u0644\u0627\u062a \u0648 \u0631\u0627\u0647 \u062d\u0644 \u0647\u0627\u06cc \u0622\u0646\u0647\u0627 \u062f\u0631 \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647.<\/h2>\n<h3>\u0631\u0627\u0647 \u0647\u0627\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc:<\/h3>\n<ol>\n<li>\n<p><strong>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a<\/strong>: OLA \u0647\u0627 \u0628\u0627 \u0631\u0648\u0634\u0646 \u06a9\u0631\u062f\u0646 \u0646\u0642\u0634 \u0647\u0627 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627 \u0628\u0647 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0631\u0648\u0627\u0646 \u062a\u0631 \u06a9\u0645\u06a9 \u0645\u06cc \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u062d\u0644 \u062a\u0639\u0627\u0631\u0636<\/strong>: \u0648\u0642\u062a\u06cc \u0686\u0646\u062f\u06cc\u0646 \u062a\u06cc\u0645 \u062f\u0631\u06af\u06cc\u0631 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0647\u0633\u062a\u0646\u062f\u060c \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u062f\u0631\u06af\u06cc\u0631\u06cc \u0627\u06cc\u062c\u0627\u062f \u0634\u0648\u062f. OLA \u0647\u0627 \u0645\u0628\u0646\u0627\u06cc\u06cc \u0628\u0631\u0627\u06cc \u062d\u0644 \u0627\u06cc\u0646 \u06af\u0648\u0646\u0647 \u062a\u0639\u0627\u0631\u0636\u0627\u062a \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062a\u0648\u0627\u0641\u0642 \u0634\u062f\u0647 \u0641\u0631\u0627\u0647\u0645 \u0645\u06cc \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0639\u0645\u0644\u06a9\u0631\u062f \u062f\u0627\u062e\u0644\u06cc<\/strong>: OLA \u0647\u0627 \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f\u06cc \u0631\u0627 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc \u06a9\u0646\u0646\u062f \u06a9\u0647 \u0628\u0647 \u062a\u06cc\u0645 \u0647\u0627 \u0627\u062c\u0627\u0632\u0647 \u0645\u06cc \u062f\u0647\u062f \u0639\u0645\u0644\u06a9\u0631\u062f \u062e\u0648\u062f \u0631\u0627 \u0646\u0638\u0627\u0631\u062a \u06a9\u0646\u0646\u062f \u0648 \u0632\u0645\u06cc\u0646\u0647 \u0647\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0631\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<\/ol>\n<h3>\u0645\u0634\u06a9\u0644\u0627\u062a \u0648 \u0631\u0627\u0647 \u062d\u0644 \u0647\u0627\u06cc \u0645\u0631\u0628\u0648\u0637 \u0628\u0647 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc:<\/h3>\n<ol>\n<li>\n<p><strong>\u0639\u062f\u0645 \u0648\u0636\u0648\u062d<\/strong>: \u062a\u0639\u0627\u0631\u06cc\u0641 \u0646\u0627\u06a9\u0627\u0641\u06cc \u06cc\u0627 \u0645\u0628\u0647\u0645 \u062f\u0631 OLA \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0645\u0646\u062c\u0631 \u0628\u0647 \u0633\u0648\u0621 \u062a\u0641\u0627\u0647\u0645 \u0648 \u062f\u0631\u06af\u06cc\u0631\u06cc \u0634\u0648\u062f. \u0628\u0631\u0631\u0633\u06cc \u0647\u0627\u06cc \u0645\u0646\u0638\u0645 \u0648 \u0627\u0631\u062a\u0628\u0627\u0637 \u0622\u0632\u0627\u062f \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u0631\u0641\u0639 \u0627\u06cc\u0646 \u0645\u0634\u06a9\u0644 \u06a9\u0645\u06a9 \u06a9\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0627\u0646\u0639\u0637\u0627\u0641 \u0646\u0627\u067e\u0630\u06cc\u0631\u06cc<\/strong>: \u0628\u0627 \u062a\u063a\u06cc\u06cc\u0631 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631\u060c OLA \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0642\u062f\u06cc\u0645\u06cc \u0634\u0648\u062f. \u0628\u0631\u0631\u0633\u06cc \u0648 \u0628\u0647\u200c\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc \u0645\u0646\u0638\u0645 \u0642\u0631\u0627\u0631\u062f\u0627\u062f \u062a\u0636\u0645\u06cc\u0646 \u0645\u06cc\u200c\u06a9\u0646\u062f \u06a9\u0647 \u0645\u0631\u062a\u0628\u0637 \u0628\u0627\u0642\u06cc \u0628\u0645\u0627\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0639\u062f\u0645 \u0627\u0646\u0637\u0628\u0627\u0642<\/strong>: \u0627\u06af\u0631 \u062a\u06cc\u0645 \u0647\u0627 \u0646\u062a\u0648\u0627\u0646\u0646\u062f \u0628\u0647 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062a\u0648\u0627\u0641\u0642 \u0634\u062f\u0647 \u067e\u0627\u06cc\u0628\u0646\u062f \u0628\u0627\u0634\u0646\u062f\u060c SLA \u0647\u0627 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u062a\u062d\u062a \u062a\u0623\u062b\u06cc\u0631 \u0642\u0631\u0627\u0631 \u06af\u06cc\u0631\u0646\u062f. \u0631\u0627\u0647 \u0627\u0646\u062f\u0627\u0632\u06cc \u06cc\u06a9 \u0645\u06a9\u0627\u0646\u06cc\u0633\u0645 \u062d\u0627\u06a9\u0645\u06cc\u062a\u06cc \u0648 \u0627\u0631\u0627\u0626\u0647 \u0622\u0645\u0648\u0632\u0634 \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u0631\u0641\u0639 \u0639\u062f\u0645 \u0627\u0646\u0637\u0628\u0627\u0642 \u06a9\u0645\u06a9 \u06a9\u0646\u062f.<\/p>\n<\/li>\n<\/ol>\n<h2>\u0645\u0634\u062e\u0635\u0627\u062a \u0627\u0635\u0644\u06cc \u0648 \u0633\u0627\u06cc\u0631 \u0645\u0642\u0627\u06cc\u0633\u0647 \u0647\u0627 \u0628\u0627 \u0627\u0635\u0637\u0644\u0627\u062d\u0627\u062a \u0645\u0634\u0627\u0628\u0647 \u062f\u0631 \u0642\u0627\u0644\u0628 \u062c\u062f\u0627\u0648\u0644 \u0648 \u0641\u0647\u0631\u0633\u062a.<\/h2>\n<h3>\u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u062f\u0631 \u0645\u0642\u0627\u0628\u0644 \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u062e\u062f\u0645\u0627\u062a (SLA):<\/h3>\n<table>\n<thead>\n<tr>\n<th>\u0645\u0634\u062e\u0635\u0647<\/th>\n<th>\u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc (OLA)<\/th>\n<th>\u0642\u0631\u0627\u0631\u062f\u0627\u062f \u0633\u0637\u062d \u062e\u062f\u0645\u0627\u062a (SLA)<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u0645\u062d\u062f\u0648\u062f\u0647<\/strong><\/td>\n<td>\u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627 \u0648 \u0627\u0647\u062f\u0627\u0641 \u0631\u0627 \u0628\u06cc\u0646 \u062a\u06cc\u0645 \u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc \u06a9\u0646\u062f<\/td>\n<td>\u062a\u0639\u0647\u062f\u0627\u062a \u0648 \u0627\u0647\u062f\u0627\u0641 \u0631\u0627 \u0628\u06cc\u0646 \u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u0646\u062f\u0647 \u062e\u062f\u0645\u0627\u062a \u0648 \u0645\u0634\u062a\u0631\u06cc \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc \u06a9\u0646\u062f<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0627\u062d\u0632\u0627\u0628 \u062f\u0631\u06af\u06cc\u0631<\/strong><\/td>\n<td>\u062a\u06cc\u0645 \u0647\u0627 \u06cc\u0627 \u0628\u062e\u0634 \u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc<\/td>\n<td>\u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u0646\u062f\u0647 \u062e\u062f\u0645\u0627\u062a \u0648 \u0645\u0634\u062a\u0631\u06cc<\/td>\n<\/tr>\n<tr>\n<td><strong>\u062a\u0645\u0631\u06a9\u0632<\/strong><\/td>\n<td>\u0647\u0645\u06a9\u0627\u0631\u06cc \u0648 \u0647\u0645\u06a9\u0627\u0631\u06cc \u062f\u0631\u0648\u0646 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc<\/td>\n<td>\u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0628\u0631\u0627\u06cc \u0628\u0631\u0622\u0648\u0631\u062f\u0647 \u06a9\u0631\u062f\u0646 \u0627\u0646\u062a\u0638\u0627\u0631\u0627\u062a \u0645\u0634\u062a\u0631\u06cc<\/td>\n<\/tr>\n<tr>\n<td><strong>\u062a\u0639\u0627\u0631\u06cc\u0641 \u062e\u062f\u0645\u0627\u062a<\/strong><\/td>\n<td>\u0648\u0638\u0627\u06cc\u0641 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627\u06cc \u062e\u0627\u0635 \u062a\u06cc\u0645 \u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc<\/td>\n<td>\u062e\u062f\u0645\u0627\u062a \u0627\u0631\u0627\u0626\u0647 \u0634\u062f\u0647\u060c \u0634\u0631\u062d \u0622\u0646\u0647\u0627 \u0648 \u0633\u0637\u062d \u062e\u062f\u0645\u0627\u062a<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f<\/strong><\/td>\n<td>\u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u062e\u0627\u0635 \u062a\u06cc\u0645<\/td>\n<td>\u0645\u0639\u06cc\u0627\u0631\u0647\u0627 \u0648 \u0627\u0647\u062f\u0627\u0641 \u0639\u0645\u0644\u06a9\u0631\u062f \u0645\u0634\u062a\u0631\u06cc \u0645\u062f\u0627\u0631<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0631\u0648\u0627\u0628\u0637 \u062e\u0627\u0631\u062c\u06cc<\/strong><\/td>\n<td>\u062f\u0627\u062e\u0644\u06cc \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646<\/td>\n<td>\u062e\u0627\u0631\u062c\u06cc\u060c \u0628\u06cc\u0646 \u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u0646\u062f\u0647 \u062e\u062f\u0645\u0627\u062a \u0648 \u0645\u0634\u062a\u0631\u06cc<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u0648\u06cc\u0698\u06af\u06cc \u0647\u0627\u06cc \u0627\u0635\u0644\u06cc \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc:<\/h3>\n<ul>\n<li>\n<p><strong>\u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u062e\u0644\u06cc<\/strong>: OLA \u0647\u0627 \u062f\u0631 \u062f\u0631\u062c\u0647 \u0627\u0648\u0644 \u0628\u0627 \u062a\u06cc\u0645 \u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627\u06cc \u0622\u0646\u0647\u0627 \u0633\u0631 \u0648 \u06a9\u0627\u0631 \u062f\u0627\u0631\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0627\u0632 SLA \u0647\u0627<\/strong>: OLA \u0647\u0627 \u0627\u0632 SLA \u0647\u0627 \u0628\u0627 \u062d\u0635\u0648\u0644 \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u0627\u0632 \u0647\u0645\u06a9\u0627\u0631\u06cc \u062f\u0627\u062e\u0644\u06cc \u0631\u0648\u0627\u0646 \u0628\u0631\u0627\u06cc \u0627\u0646\u062c\u0627\u0645 \u062a\u0639\u0647\u062f\u0627\u062a \u0645\u0634\u062a\u0631\u06cc \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0647\u0627\u06cc \u062a\u0641\u0635\u06cc\u0644\u06cc<\/strong>: OLA \u0648\u0638\u0627\u06cc\u0641 \u0648 \u0646\u0642\u0634 \u0647\u0627\u06cc \u062e\u0627\u0635\u06cc \u0631\u0627 \u0628\u0631\u0627\u06cc \u0647\u0631 \u062a\u06cc\u0645 \u062f\u0631\u06af\u06cc\u0631 \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc \u06a9\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f<\/strong>: OLA \u0647\u0627 \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u062e\u0627\u0635 \u062a\u06cc\u0645 \u0631\u0627 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0628\u0647\u0631\u0647 \u0648\u0631\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc<\/strong>: OLA \u0647\u0627 \u0628\u0647 \u0628\u0647\u0628\u0648\u062f \u06a9\u0627\u0631\u0627\u06cc\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u06a9\u0645\u06a9 \u0645\u06cc \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<\/ul>\n<h2>\u0686\u0634\u0645 \u0627\u0646\u062f\u0627\u0632\u0647\u0627 \u0648 \u0641\u0646\u0627\u0648\u0631\u06cc \u0647\u0627\u06cc \u0622\u06cc\u0646\u062f\u0647 \u0645\u0631\u0628\u0648\u0637 \u0628\u0647 \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc.<\/h2>\n<p>\u0622\u06cc\u0646\u062f\u0647 \u062a\u0648\u0627\u0641\u0642\u200c\u0646\u0627\u0645\u0647\u200c\u0647\u0627\u06cc \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0627\u062d\u062a\u0645\u0627\u0644\u0627\u064b \u062a\u062d\u062a \u062a\u0623\u062b\u06cc\u0631 \u067e\u06cc\u0634\u0631\u0641\u062a\u200c\u0647\u0627\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0648 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062a\u0642\u0627\u0636\u0627 \u0628\u0631\u0627\u06cc \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u062e\u0648\u0627\u0647\u062f \u0628\u0648\u062f. \u0628\u0631\u062e\u06cc \u0627\u0632 \u062f\u06cc\u062f\u06af\u0627\u0647 \u0647\u0627 \u0648 \u0641\u0646\u0627\u0648\u0631\u06cc \u0647\u0627\u06cc \u0628\u0627\u0644\u0642\u0648\u0647 \u0639\u0628\u0627\u0631\u062a\u0646\u062f \u0627\u0632:<\/p>\n<ol>\n<li>\n<p><strong>\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u0648 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646<\/strong>: \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0628\u0647 \u0646\u0638\u0627\u0631\u062a \u0628\u0631 \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u0648 \u062e\u0648\u062f\u06a9\u0627\u0631\u0633\u0627\u0632\u06cc \u0648\u0638\u0627\u06cc\u0641 \u0645\u0639\u0645\u0648\u0644 \u0648 \u0627\u0641\u0632\u0627\u06cc\u0634 \u06a9\u0627\u0631\u0627\u06cc\u06cc \u06a9\u0645\u06a9 \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0646\u0638\u0627\u0631\u062a \u062f\u0631 \u0632\u0645\u0627\u0646 \u0648\u0627\u0642\u0639\u06cc<\/strong>: \u0633\u06cc\u0633\u062a\u0645 \u0647\u0627\u06cc \u0646\u0638\u0627\u0631\u062a \u0648 \u06af\u0632\u0627\u0631\u0634 \u062f\u0631 \u0632\u0645\u0627\u0646 \u0648\u0627\u0642\u0639\u06cc \u0645\u06cc \u062a\u0648\u0627\u0646\u0646\u062f \u0628\u06cc\u0646\u0634 \u0641\u0648\u0631\u06cc \u062f\u0631 \u0645\u0648\u0631\u062f \u0639\u0645\u0644\u06a9\u0631\u062f \u062a\u06cc\u0645 \u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0627\u062f\u063a\u0627\u0645 \u0627\u06cc\u0646\u062a\u0631\u0646\u062a \u0627\u0634\u06cc\u0627<\/strong>: \u062f\u0633\u062a\u06af\u0627\u0647 \u0647\u0627\u06cc \u0627\u06cc\u0646\u062a\u0631\u0646\u062a \u0627\u0634\u06cc\u0627 \u0645\u06cc \u062a\u0648\u0627\u0646\u0646\u062f \u062f\u0627\u062f\u0647 \u0647\u0627\u06cc \u0627\u0631\u0632\u0634\u0645\u0646\u062f\u06cc \u0631\u0627 \u0628\u0631\u0627\u06cc \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u0648 \u062d\u0644 \u0645\u0634\u06a9\u0644\u0627\u062a \u067e\u06cc\u0634\u06af\u06cc\u0631\u0627\u0646\u0647 \u062a\u0648\u0644\u06cc\u062f \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u062a\u062c\u0632\u06cc\u0647 \u0648 \u062a\u062d\u0644\u06cc\u0644 \u067e\u06cc\u0634 \u0628\u06cc\u0646\u06cc \u06a9\u0646\u0646\u062f\u0647<\/strong>: \u062a\u062c\u0632\u06cc\u0647 \u0648 \u062a\u062d\u0644\u06cc\u0644 \u067e\u06cc\u0634 \u0628\u06cc\u0646\u06cc \u06a9\u0646\u0646\u062f\u0647 \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0645\u0633\u0627\u0626\u0644 \u0628\u0627\u0644\u0642\u0648\u0647 \u0631\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u06a9\u0631\u062f\u0647 \u0648 \u0627\u0642\u062f\u0627\u0645\u0627\u062a \u067e\u06cc\u0634\u06af\u06cc\u0631\u0627\u0646\u0647 \u0631\u0627 \u062a\u0648\u0635\u06cc\u0647 \u06a9\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0628\u0644\u0627\u06a9 \u0686\u06cc\u0646<\/strong>: \u0641\u0646\u0627\u0648\u0631\u06cc \u0628\u0644\u0627\u06a9 \u0686\u06cc\u0646 \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0634\u0641\u0627\u0641\u06cc\u062a \u0648 \u0627\u0645\u0646\u06cc\u062a OLA \u0647\u0627 \u0631\u0627 \u0628\u0627 \u0627\u06cc\u062c\u0627\u062f \u0631\u06a9\u0648\u0631\u062f\u0647\u0627\u06cc \u0636\u062f \u062f\u0633\u062a\u06a9\u0627\u0631\u06cc \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u062f.<\/p>\n<\/li>\n<\/ol>\n<h2>\u0686\u06af\u0648\u0646\u0647 \u0645\u06cc \u062a\u0648\u0627\u0646 \u0627\u0632 \u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u067e\u0631\u0648\u06a9\u0633\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0631\u062f \u06cc\u0627 \u0628\u0627 \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0645\u0631\u062a\u0628\u0637 \u0634\u062f.<\/h2>\n<p>\u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u067e\u0631\u0648\u06a9\u0633\u06cc \u0645\u06cc \u062a\u0648\u0627\u0646\u0646\u062f \u0646\u0642\u0634 \u0645\u0647\u0645\u06cc \u062f\u0631 \u0627\u062c\u0631\u0627\u06cc \u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u0646\u062f. \u0622\u0646\u0647\u0627 \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u0648\u0627\u0633\u0637\u0647 \u0628\u06cc\u0646 \u0645\u0634\u062a\u0631\u06cc \u0648 \u0633\u0631\u0648\u0631 \u0639\u0645\u0644 \u0645\u06cc \u06a9\u0646\u0646\u062f \u0648 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0647\u0627 \u0648 \u067e\u0627\u0633\u062e \u0647\u0627 \u0631\u0627 \u0627\u0631\u0633\u0627\u0644 \u0645\u06cc \u06a9\u0646\u0646\u062f. \u0647\u0646\u06af\u0627\u0645\u06cc \u06a9\u0647 \u062f\u0631 \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 OLA \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc \u0634\u0648\u062f\u060c \u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u067e\u0631\u0648\u06a9\u0633\u06cc \u0645\u06cc \u062a\u0648\u0627\u0646\u0646\u062f:<\/p>\n<ol>\n<li>\n<p><strong>\u0646\u0638\u0627\u0631\u062a \u0628\u0631 \u0639\u0645\u0644\u06a9\u0631\u062f<\/strong>: \u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u067e\u0631\u0648\u06a9\u0633\u06cc \u0645\u06cc \u062a\u0648\u0627\u0646\u0646\u062f \u062a\u0631\u0627\u0641\u06cc\u06a9 \u0631\u0627 \u062b\u0628\u062a \u0648 \u062a\u062c\u0632\u06cc\u0647 \u0648 \u062a\u062d\u0644\u06cc\u0644 \u06a9\u0646\u0646\u062f \u0648 \u0628\u0647 \u0646\u0638\u0627\u0631\u062a \u0628\u0631 \u0639\u0645\u0644\u06a9\u0631\u062f \u0633\u0631\u0648\u06cc\u0633 \u062f\u0631 \u0628\u0631\u0627\u0628\u0631 \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0645\u0648\u0631\u062f \u062a\u0648\u0627\u0641\u0642 \u06a9\u0645\u06a9 \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u062a\u0639\u0627\u062f\u0644 \u0628\u0627\u0631<\/strong>: \u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u067e\u0631\u0648\u06a9\u0633\u06cc \u0645\u06cc \u062a\u0648\u0627\u0646\u0646\u062f \u062a\u0631\u0627\u0641\u06cc\u06a9 \u0648\u0631\u0648\u062f\u06cc \u0631\u0627 \u0628\u06cc\u0646 \u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u0628\u0627\u0637\u0646 \u062a\u0648\u0632\u06cc\u0639 \u06a9\u0646\u0646\u062f\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0645\u0646\u0627\u0628\u0639 \u0631\u0627 \u0628\u0647\u06cc\u0646\u0647 \u06a9\u0631\u062f\u0647 \u0648 \u0627\u0632 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0631\u0648\u0627\u0646 \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u062d\u0627\u0635\u0644 \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0630\u062e\u06cc\u0631\u0647 \u0633\u0627\u0632\u06cc<\/strong>: \u0630\u062e\u06cc\u0631\u0647 \u0645\u062d\u062a\u0648\u0627\u06cc \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u06cc \u0645\u06a9\u0631\u0631 \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0631\u0627 \u06a9\u0627\u0647\u0634 \u062f\u0647\u062f \u0648 \u0639\u0645\u0644\u06a9\u0631\u062f \u06a9\u0644\u06cc \u0631\u0627 \u0628\u0647\u0628\u0648\u062f \u0628\u062e\u0634\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0627\u0645\u0646\u06cc\u062a<\/strong>: \u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u067e\u0631\u0648\u06a9\u0633\u06cc \u0645\u06cc \u062a\u0648\u0627\u0646\u0646\u062f \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0644\u0627\u06cc\u0647 \u0627\u0645\u0646\u06cc\u062a\u06cc \u0639\u0645\u0644 \u06a9\u0646\u0646\u062f\u060c \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0647\u0627\u06cc \u0645\u062e\u0631\u0628 \u0631\u0627 \u0641\u06cc\u0644\u062a\u0631 \u06a9\u0631\u062f\u0647 \u0648 \u0633\u0637\u062d \u0628\u06cc\u0634\u062a\u0631\u06cc \u0627\u0632 \u0645\u062d\u0627\u0641\u0638\u062a \u0631\u0627 \u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u0646\u062f.<\/p>\n<\/li>\n<li>\n<p><strong>\u0645\u0633\u06cc\u0631\u06cc\u0627\u0628\u06cc \u062a\u0631\u0627\u0641\u06cc\u06a9<\/strong>: \u0628\u0627 \u0645\u0633\u06cc\u0631\u06cc\u0627\u0628\u06cc \u062a\u0631\u0627\u0641\u06cc\u06a9 \u0628\u0647 \u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u0645\u0646\u0627\u0633\u0628 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0642\u0648\u0627\u0646\u06cc\u0646 \u0627\u0632 \u067e\u06cc\u0634 \u062a\u0639\u0631\u06cc\u0641 \u0634\u062f\u0647\u060c \u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u067e\u0631\u0648\u06a9\u0633\u06cc \u0628\u0647 \u062a\u0648\u0632\u06cc\u0639 \u06a9\u0627\u0631\u0622\u0645\u062f \u0628\u0627\u0631 \u06a9\u0645\u06a9 \u0645\u06cc \u06a9\u0646\u0646\u062f.<\/p>\n<\/li>\n<\/ol>\n<h2>\u0644\u06cc\u0646\u06a9 \u0647\u0627\u06cc \u0645\u0631\u0628\u0648\u0637\u0647<\/h2>\n<p>\u0628\u0631\u0627\u06cc \u06a9\u0633\u0628 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u06cc\u0634\u062a\u0631 \u062f\u0631 \u0645\u0648\u0631\u062f \u0642\u0631\u0627\u0631\u062f\u0627\u062f\u0647\u0627\u06cc \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u060c \u0645\u06cc \u062a\u0648\u0627\u0646\u06cc\u062f \u0645\u0646\u0627\u0628\u0639 \u0632\u06cc\u0631 \u0631\u0627 \u0628\u0631\u0631\u0633\u06cc \u06a9\u0646\u06cc\u062f:<\/p>\n<ol>\n<li>\n<p><a href=\"https:\/\/www.axelos.com\/best-practice-solutions\/itil\" target=\"_new\" rel=\"noopener nofollow\">\u0633\u0627\u06cc\u062a \u0631\u0633\u0645\u06cc ITIL<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/en.wikipedia.org\/wiki\/ITIL\" target=\"_new\" rel=\"noopener nofollow\">\u0635\u0641\u062d\u0647 \u0648\u06cc\u06a9\u06cc \u067e\u062f\u06cc\u0627 ITIL<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/www.bmc.com\/blogs\/operational-level-agreement-ola\/\" target=\"_new\" rel=\"noopener nofollow\">\u062a\u0648\u0627\u0641\u0642\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc (OLA) - \u0648\u0628\u0644\u0627\u06af \u0647\u0627\u06cc BMC<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/www.ivanti.com\/blog\/understanding-the-importance-of-operational-level-agreements\" target=\"_new\" rel=\"noopener nofollow\">\u062f\u0631\u06a9 \u0627\u0647\u0645\u06cc\u062a \u0645\u0648\u0627\u0641\u0642\u062a \u0646\u0627\u0645\u0647 \u0647\u0627\u06cc \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc - \u0627\u06cc\u0648\u0627\u0646\u062a\u06cc<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/oneproxy.pro\/ir\/guides\/proxy-servers-guide\/\" target=\"_new\" rel=\"noopener\">\u0633\u0631\u0648\u0631\u0647\u0627\u06cc \u067e\u0631\u0648\u06a9\u0633\u06cc: \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u062c\u0627\u0645\u0639 - OneProxy<\/a><\/p>\n<\/li>\n<\/ol>\n<p>\u0628\u0647 \u06cc\u0627\u062f \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u06cc\u062f\u060c \u0642\u0631\u0627\u0631\u062f\u0627\u062f\u0647\u0627\u06cc \u0633\u0637\u062d \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u0627\u0628\u0632\u0627\u0631\u06cc \u062d\u06cc\u0627\u062a\u06cc \u0628\u0631\u0627\u06cc \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u0627\u0632 \u0647\u0645\u06a9\u0627\u0631\u06cc \u062f\u0627\u062e\u0644\u06cc \u0648 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u06a9\u0627\u0631\u0622\u0645\u062f \u0639\u0645\u0644 \u0645\u06cc \u06a9\u0646\u0646\u062f\u060c \u0648 \u0622\u0646\u0647\u0627 \u0631\u0627 \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f OneProxy (oneproxy.pro) \u06a9\u0647 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u06cc\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0631\u0627 \u062f\u0631 \u0627\u0648\u0644\u0648\u06cc\u062a \u0642\u0631\u0627\u0631 \u0645\u06cc \u062f\u0647\u0646\u062f\u060c \u0636\u0631\u0648\u0631\u06cc \u0645\u06cc \u06a9\u0646\u062f.<\/p>","protected":false},"featured_media":478283,"menu_order":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-478282","wiki","type-wiki","status-publish","has-post-thumbnail","hentry"],"acf":{"faq_title":"Frequently Asked Questions about <mark>Operational Level Agreement for OneProxy Website (oneproxy.pro)<\/mark>","faq_items":[{"question":"What is an Operational Level Agreement (OLA)?","answer":"<p>An Operational Level Agreement (OLA) is a vital component of IT service management that defines the responsibilities and expectations between different teams within an organization. It ensures seamless collaboration and efficient service delivery.<\/p>"},{"question":"How did Operational Level Agreements originate?","answer":"<p>The concept of Operational Level Agreements evolved from the ITIL framework, developed by the UK's Central Computer and Telecommunications Agency (CCTA) in the late 1980s. OLAs were introduced as a means to facilitate cooperation between internal teams in meeting service level commitments.<\/p>"},{"question":"What does an Operational Level Agreement include?","answer":"<p>An OLA typically includes the scope of services, parties involved, service hours, performance metrics, escalation procedures, responsibilities, dependencies, and review processes.<\/p>"},{"question":"How does an Operational Level Agreement work?","answer":"<p>An OLA works by providing a clear framework for cooperation between internal teams. It outlines specific tasks, roles, and targets, helping teams to meet service level commitments and resolve issues effectively.<\/p>"},{"question":"What are the key features of an Operational Level Agreement?","answer":"<p>The key features of an OLA include team alignment, clear responsibilities, performance monitoring, issue resolution, improved service quality, efficiency, and effective communication.<\/p>"},{"question":"What types of Operational Level Agreements exist?","answer":"<p>There are different types of OLAs based on scope and parties involved, including Intra-Departmental OLA, Inter-Departmental OLA, and Vendor OLA.<\/p>"},{"question":"How are Operational Level Agreements used?","answer":"<p>OLAs are used to enhance service delivery, resolve conflicts, and manage internal performance. They ensure smooth collaboration and alignment between teams.<\/p>"},{"question":"What are the potential problems related to Operational Level Agreements?","answer":"<p>Common issues with OLAs include lack of clarity, inflexibility, and non-compliance. Regular reviews and open communication are essential to address these challenges.<\/p>"},{"question":"How can proxy servers be associated with Operational Level Agreements?","answer":"<p>Proxy servers play a significant role in OLA implementation. They can assist in performance monitoring, load balancing, caching, security enhancement, and traffic routing.<\/p>"},{"question":"What is the future outlook for Operational Level Agreements?","answer":"<p>The future of OLAs may involve advancements in AI, real-time monitoring, IoT integration, predictive analytics, and blockchain technology, to further improve service delivery and collaboration.<\/p>"}]},"_links":{"self":[{"href":"https:\/\/oneproxy.pro\/ir\/wp-json\/wp\/v2\/wiki\/478282","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oneproxy.pro\/ir\/wp-json\/wp\/v2\/wiki"}],"about":[{"href":"https:\/\/oneproxy.pro\/ir\/wp-json\/wp\/v2\/types\/wiki"}],"version-history":[{"count":0,"href":"https:\/\/oneproxy.pro\/ir\/wp-json\/wp\/v2\/wiki\/478282\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oneproxy.pro\/ir\/wp-json\/wp\/v2\/media\/478283"}],"wp:attachment":[{"href":"https:\/\/oneproxy.pro\/ir\/wp-json\/wp\/v2\/media?parent=478282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}